Customer's satisfaction towards services offered by Bintulu Port / Mohamad Azahan Mohammad Othman

The purpose of this study is to identify customer's satisfaction towards service offered by Bintulu Port. The significance of this research is to give an opportunity to outpatient's customers to express their satisfaction towards the services that they received from Bintulu Port. The facto...

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Bibliographic Details
Main Author:	Mohammad Othman, Mohamad Azahan
Format:	Thesis
Language:	English
Published:	2015
Subjects:	Data processing Including SPSS Service industries Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/37334/1/37334.pdf
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id	my-uitm-ir.37334
record_format	uketd_dc
spelling	my-uitm-ir.373342020-11-25T03:41:10Z Customer's satisfaction towards services offered by Bintulu Port / Mohamad Azahan Mohammad Othman 2015-06 Mohammad Othman, Mohamad Azahan Data processing. Including SPSS Service industries Consumer satisfaction The purpose of this study is to identify customer's satisfaction towards service offered by Bintulu Port. The significance of this research is to give an opportunity to outpatient's customers to express their satisfaction towards the services that they received from Bintulu Port. The factors has been set as the independent variables, while customer's satisfaction is dependent variables. The objective of this research is to identify the relationship between reliability and customer's satisfaction, to identify the relationship between tangibility and customer's satisfaction and to identify the relationship between responsiveness and customer's satisfaction. The survey involves 100 respondents which are the customers pf Bintulu port. Data were obtained using primary and secondary data. The data was analyzed using SPSS software to obtain Frequencies, Reliability and Correlation analysis. The result are all independent variables have a significance relationship with customer's satisfaction. Based on study, responsiveness has been proven as the most important decision in customer's satisfaction. 2015-06 Thesis https://ir.uitm.edu.my/id/eprint/37334/ https://ir.uitm.edu.my/id/eprint/37334/1/37334.pdf text en public degree Universiti Teknologi MARA Cawagan Sarawak Faculty of Business Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Data processing Including SPSS Service industries Consumer satisfaction
spellingShingle	Data processing Including SPSS Service industries Consumer satisfaction Mohammad Othman, Mohamad Azahan Customer's satisfaction towards services offered by Bintulu Port / Mohamad Azahan Mohammad Othman
description	The purpose of this study is to identify customer's satisfaction towards service offered by Bintulu Port. The significance of this research is to give an opportunity to outpatient's customers to express their satisfaction towards the services that they received from Bintulu Port. The factors has been set as the independent variables, while customer's satisfaction is dependent variables. The objective of this research is to identify the relationship between reliability and customer's satisfaction, to identify the relationship between tangibility and customer's satisfaction and to identify the relationship between responsiveness and customer's satisfaction. The survey involves 100 respondents which are the customers pf Bintulu port. Data were obtained using primary and secondary data. The data was analyzed using SPSS software to obtain Frequencies, Reliability and Correlation analysis. The result are all independent variables have a significance relationship with customer's satisfaction. Based on study, responsiveness has been proven as the most important decision in customer's satisfaction.
format	Thesis
qualification_level	Bachelor degree
author	Mohammad Othman, Mohamad Azahan
author_facet	Mohammad Othman, Mohamad Azahan
author_sort	Mohammad Othman, Mohamad Azahan
title	Customer's satisfaction towards services offered by Bintulu Port / Mohamad Azahan Mohammad Othman
title_short	Customer's satisfaction towards services offered by Bintulu Port / Mohamad Azahan Mohammad Othman
title_full	Customer's satisfaction towards services offered by Bintulu Port / Mohamad Azahan Mohammad Othman
title_fullStr	Customer's satisfaction towards services offered by Bintulu Port / Mohamad Azahan Mohammad Othman
title_full_unstemmed	Customer's satisfaction towards services offered by Bintulu Port / Mohamad Azahan Mohammad Othman
title_sort	customer's satisfaction towards services offered by bintulu port / mohamad azahan mohammad othman
granting_institution	Universiti Teknologi MARA Cawagan Sarawak
granting_department	Faculty of Business Management
publishDate	2015
url	https://ir.uitm.edu.my/id/eprint/37334/1/37334.pdf
_version_	1783734418017353728

Customer's satisfaction towards services offered by Bintulu Port / Mohamad Azahan Mohammad Othman

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