Determinants for adoption of internet banking an exploration study / Firna Erkafitrie Yusuf

Internet banking is getting very common and there is an increasing number of internet banking customers. However, there are still many customers who are not willing to adopt the internet banking services whereas some of them have been the users but have become inactive. As such, the factors affectin...

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Main Author:	Yusuf, Firna Erkafitrie
Format:	Thesis
Language:	English
Published:	2016
Subjects:	Banking Electronic funds transfers
Online Access:	https://ir.uitm.edu.my/id/eprint/38390/1/38390.pdf
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id	my-uitm-ir.38390
record_format	uketd_dc
spelling	my-uitm-ir.383902020-12-09T02:36:45Z Determinants for adoption of internet banking an exploration study / Firna Erkafitrie Yusuf 2016-12 Yusuf, Firna Erkafitrie Banking Bank accounts. Bank deposits. Deposit banking Electronic funds transfers Financial management. Business finance. Corporation finance Internet banking is getting very common and there is an increasing number of internet banking customers. However, there are still many customers who are not willing to adopt the internet banking services whereas some of them have been the users but have become inactive. As such, the factors affecting the adoption of Internet banking or the determinants for adoption of Internet banking are necessary to be understood in order to manage these customers well. This exploratory research aimed to determine the factors affecting the adoption of internet banking. The six determinants found after the quantitative analyses of the survey data (280 questionnaires) were namely: Perceived Usefulness, Perceived Ease of Use, Perceived Enjoyment, Information Security, Trust, and Confidentiality. The most important factor which affected the adoption of internet banking was Perceived Ease of Use. Some of the demographic characteristics of the customers tend to have significant influences on these factors. 2016-12 Thesis https://ir.uitm.edu.my/id/eprint/38390/ https://ir.uitm.edu.my/id/eprint/38390/1/38390.pdf text en public masters Universiti Teknologi MARA Cawangan Sarawak Faculty Of Administrative Science And Policy Studies
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Banking Banking Electronic funds transfers Banking
spellingShingle	Banking Banking Electronic funds transfers Banking Yusuf, Firna Erkafitrie Determinants for adoption of internet banking an exploration study / Firna Erkafitrie Yusuf
description	Internet banking is getting very common and there is an increasing number of internet banking customers. However, there are still many customers who are not willing to adopt the internet banking services whereas some of them have been the users but have become inactive. As such, the factors affecting the adoption of Internet banking or the determinants for adoption of Internet banking are necessary to be understood in order to manage these customers well. This exploratory research aimed to determine the factors affecting the adoption of internet banking. The six determinants found after the quantitative analyses of the survey data (280 questionnaires) were namely: Perceived Usefulness, Perceived Ease of Use, Perceived Enjoyment, Information Security, Trust, and Confidentiality. The most important factor which affected the adoption of internet banking was Perceived Ease of Use. Some of the demographic characteristics of the customers tend to have significant influences on these factors.
format	Thesis
qualification_level	Master's degree
author	Yusuf, Firna Erkafitrie
author_facet	Yusuf, Firna Erkafitrie
author_sort	Yusuf, Firna Erkafitrie
title	Determinants for adoption of internet banking an exploration study / Firna Erkafitrie Yusuf
title_short	Determinants for adoption of internet banking an exploration study / Firna Erkafitrie Yusuf
title_full	Determinants for adoption of internet banking an exploration study / Firna Erkafitrie Yusuf
title_fullStr	Determinants for adoption of internet banking an exploration study / Firna Erkafitrie Yusuf
title_full_unstemmed	Determinants for adoption of internet banking an exploration study / Firna Erkafitrie Yusuf
title_sort	determinants for adoption of internet banking an exploration study / firna erkafitrie yusuf
granting_institution	Universiti Teknologi MARA Cawangan Sarawak
granting_department	Faculty Of Administrative Science And Policy Studies
publishDate	2016
url	https://ir.uitm.edu.my/id/eprint/38390/1/38390.pdf
_version_	1783734468341661696

Determinants for adoption of internet banking an exploration study / Firna Erkafitrie Yusuf

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