Sharif, N. (2010). Public perception of service recovery and its effect on service recovery satisfaction, trust and word of mouth: The case of complainants from the local authorities in Selangor / Norizan Sharif.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Sharif, Norizan. Public Perception of Service Recovery and Its Effect on Service Recovery Satisfaction, Trust and Word of Mouth: The Case of Complainants from the Local Authorities in Selangor / Norizan Sharif. 2010.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Sharif, Norizan. Public Perception of Service Recovery and Its Effect on Service Recovery Satisfaction, Trust and Word of Mouth: The Case of Complainants from the Local Authorities in Selangor / Norizan Sharif. 2010.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.