Sharif, N. (2010). Public perception of service recovery and its effect on service recovery satisfaction, trust and word of mouth: The case of complainants from the local authorities in Selangor / Norizan Sharif.
Chicago Style (17th ed.) CitationSharif, Norizan. Public Perception of Service Recovery and Its Effect on Service Recovery Satisfaction, Trust and Word of Mouth: The Case of Complainants from the Local Authorities in Selangor / Norizan Sharif. 2010.
MLA (8th ed.) CitationSharif, Norizan. Public Perception of Service Recovery and Its Effect on Service Recovery Satisfaction, Trust and Word of Mouth: The Case of Complainants from the Local Authorities in Selangor / Norizan Sharif. 2010.
Warning: These citations may not always be 100% accurate.