Customer satisfaction with third party logistics providers' service quality by Malaysian manufacturers / Abdul Khabir Rahmat
Several authors have acknowledged logistics service quality as the determinant of customer satisfaction. By obtaining customer satisfaction, organization will gain benefits such as higher profitability, retention of customers, better reputation and company image. In Malaysia, inconsistencies of logi...
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| Format: | Thesis |
| Language: | English |
| Published: |
2012
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| Online Access: | https://ir.uitm.edu.my/id/eprint/38638/1/38638.PDF |
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