Chenang Pool Villa Food Service System (CPVFSS) / Marcella Onn

Chenang Pool Villa Food Service System (CPVFSS) is an internal web-based system that was developed to aid Chenang Pool Villa in managing their guests’ food orders. It was designed to facilitate the food management process for ease of use by guests and to prevent issues like mixing up of orders, whic...

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Main Author:	Onn, Marcella
Format:	Thesis
Language:	English
Published:	2017
Subjects:	Mathematical statistics Probabilities Data processing Analytical methods used in the solution of physical problems
Online Access:	https://ir.uitm.edu.my/id/eprint/39405/1/39405.pdf
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id	my-uitm-ir.39405
record_format	uketd_dc
spelling	my-uitm-ir.394052020-12-21T08:41:58Z Chenang Pool Villa Food Service System (CPVFSS) / Marcella Onn 2017-07 Onn, Marcella Mathematical statistics. Probabilities Data processing Analytical methods used in the solution of physical problems Chenang Pool Villa Food Service System (CPVFSS) is an internal web-based system that was developed to aid Chenang Pool Villa in managing their guests’ food orders. It was designed to facilitate the food management process for ease of use by guests and to prevent issues like mixing up of orders, which risks bad reviews. CPVFSS can be used by four types of users, including (i) guests of the resort, (ii) cafe staff members, (iii) front office staff members and (iv) the manager of Chenang Pool Villa. In this project, the Adapted Waterfall Model was chosen to develop CPVFSS. The developed system was based on Customer Relationship Management (CRM) theory, and focused on operation CRM customer service automation. CPVFSS was tested using a set of test plan and evaluated by three experts and 30 users. Evaluation questions for experts and questionnaire for users consisted of six constructs which were ease of use, satisfaction, efficiency, consistency, user interface and usability. Result showed that usability construct had the highest mean among the other constructs, which was 4.50 (SD=0.630). The result also showed that it was highly usable for the users to use this system. For further benefit of guests, it is highly recommended that CPVFSS be enhanced by upgrading the system into a mobile version in the future. 2017-07 Thesis https://ir.uitm.edu.my/id/eprint/39405/ https://ir.uitm.edu.my/id/eprint/39405/1/39405.pdf text en public degree Universiti Teknologi MARA Faculty of Computer and Mathematical Sciences Wan Abdul Manan, Wan Dorishah
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Wan Abdul Manan, Wan Dorishah
topic	Mathematical statistics Probabilities Data processing Analytical methods used in the solution of physical problems
spellingShingle	Mathematical statistics Probabilities Data processing Analytical methods used in the solution of physical problems Onn, Marcella Chenang Pool Villa Food Service System (CPVFSS) / Marcella Onn
description	Chenang Pool Villa Food Service System (CPVFSS) is an internal web-based system that was developed to aid Chenang Pool Villa in managing their guests’ food orders. It was designed to facilitate the food management process for ease of use by guests and to prevent issues like mixing up of orders, which risks bad reviews. CPVFSS can be used by four types of users, including (i) guests of the resort, (ii) cafe staff members, (iii) front office staff members and (iv) the manager of Chenang Pool Villa. In this project, the Adapted Waterfall Model was chosen to develop CPVFSS. The developed system was based on Customer Relationship Management (CRM) theory, and focused on operation CRM customer service automation. CPVFSS was tested using a set of test plan and evaluated by three experts and 30 users. Evaluation questions for experts and questionnaire for users consisted of six constructs which were ease of use, satisfaction, efficiency, consistency, user interface and usability. Result showed that usability construct had the highest mean among the other constructs, which was 4.50 (SD=0.630). The result also showed that it was highly usable for the users to use this system. For further benefit of guests, it is highly recommended that CPVFSS be enhanced by upgrading the system into a mobile version in the future.
format	Thesis
qualification_level	Bachelor degree
author	Onn, Marcella
author_facet	Onn, Marcella
author_sort	Onn, Marcella
title	Chenang Pool Villa Food Service System (CPVFSS) / Marcella Onn
title_short	Chenang Pool Villa Food Service System (CPVFSS) / Marcella Onn
title_full	Chenang Pool Villa Food Service System (CPVFSS) / Marcella Onn
title_fullStr	Chenang Pool Villa Food Service System (CPVFSS) / Marcella Onn
title_full_unstemmed	Chenang Pool Villa Food Service System (CPVFSS) / Marcella Onn
title_sort	chenang pool villa food service system (cpvfss) / marcella onn
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2017
url	https://ir.uitm.edu.my/id/eprint/39405/1/39405.pdf
_version_	1783734508233687040

Chenang Pool Villa Food Service System (CPVFSS) / Marcella Onn

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