Computer Repair Management System (CRMS) / Wan Aida Natasya Wan Zain

Response to paper-based system for managing computer repair services in a computer repair shop has become troublesome and slow due to increasing number of repair order day by day. In today’s information technology society, paper-based approaches has been replace with more effective solution such as...

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Main Author:	Wan Zain, Wan Aida Natasya
Format:	Thesis
Language:	English
Published:	2018
Subjects:	Development UML (Computer science) Web databases
Online Access:	https://ir.uitm.edu.my/id/eprint/40105/1/40105.pdf
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id	my-uitm-ir.40105
record_format	uketd_dc
spelling	my-uitm-ir.401052021-01-05T06:31:23Z Computer Repair Management System (CRMS) / Wan Aida Natasya Wan Zain 2018-01 Wan Zain, Wan Aida Natasya Development. UML (Computer science) Web-based user interfaces. User interfaces (Computer systems) Web databases Response to paper-based system for managing computer repair services in a computer repair shop has become troublesome and slow due to increasing number of repair order day by day. In today’s information technology society, paper-based approaches has been replace with more effective solution such as system to manage company business processes. Therefore, serious efforts has been made to automate every task in a company. Currently, the process of managing computer repair services includes managing information recorded, repair order queue management, communication between staffs and staffs work monitoring were conducted manually. Several constraints in carry out this process as well as difficulties are identified. Hence, Computer Repair Management System (CRMS) is developed for Global We Shop to assist them in conducting business process in a more systematic way. The system’s core function is focus on repair order management among staffs and manager. This system is derived from the development process conducted by adapting the Waterfall Model of the SDLC. The development of this project is divided into several phases to ensure it can be completed within time frame. Next, similar system to CRMS are studied to evaluate the functionalities that must be provided in CRMS. Diagram such as Entity Relationship Diagram, Data Flow Diagram, Functional Decomposition Diagram were used in the development of CRMS. This system is tested and evaluated by two (2) experts and thirty (30) users in terms of ease of use, ease of learning, system capabilities, satisfaction and perceived usefulness. The result shows that overall, experts and users are satisfied with CRMS where the highest mean is 4.57 (SD=0.50) in construct ease of use and 4.57 (SD=0.57) in construct ease of learning. The contribution and limitation of CRMS has been identified where it is important to ensure CRMS has fulfil the objective and requirement gathered in preliminary investigation. Meanwhile the recommendation for future enhancement such as SMS, customer account and chatting features can be used to improve CRMS later. It is hoped that CRMS will enhance the flow of current business process for Global We Shop. 2018-01 Thesis https://ir.uitm.edu.my/id/eprint/40105/ https://ir.uitm.edu.my/id/eprint/40105/1/40105.pdf text en public degree Universiti Teknologi MARA Faculty of Computer and Mathematical Sciences Ramlan, Muhammad Atif
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Ramlan, Muhammad Atif
topic	Development UML (Computer science) Development UML (Computer science) Web databases
spellingShingle	Development UML (Computer science) Development UML (Computer science) Web databases Wan Zain, Wan Aida Natasya Computer Repair Management System (CRMS) / Wan Aida Natasya Wan Zain
description	Response to paper-based system for managing computer repair services in a computer repair shop has become troublesome and slow due to increasing number of repair order day by day. In today’s information technology society, paper-based approaches has been replace with more effective solution such as system to manage company business processes. Therefore, serious efforts has been made to automate every task in a company. Currently, the process of managing computer repair services includes managing information recorded, repair order queue management, communication between staffs and staffs work monitoring were conducted manually. Several constraints in carry out this process as well as difficulties are identified. Hence, Computer Repair Management System (CRMS) is developed for Global We Shop to assist them in conducting business process in a more systematic way. The system’s core function is focus on repair order management among staffs and manager. This system is derived from the development process conducted by adapting the Waterfall Model of the SDLC. The development of this project is divided into several phases to ensure it can be completed within time frame. Next, similar system to CRMS are studied to evaluate the functionalities that must be provided in CRMS. Diagram such as Entity Relationship Diagram, Data Flow Diagram, Functional Decomposition Diagram were used in the development of CRMS. This system is tested and evaluated by two (2) experts and thirty (30) users in terms of ease of use, ease of learning, system capabilities, satisfaction and perceived usefulness. The result shows that overall, experts and users are satisfied with CRMS where the highest mean is 4.57 (SD=0.50) in construct ease of use and 4.57 (SD=0.57) in construct ease of learning. The contribution and limitation of CRMS has been identified where it is important to ensure CRMS has fulfil the objective and requirement gathered in preliminary investigation. Meanwhile the recommendation for future enhancement such as SMS, customer account and chatting features can be used to improve CRMS later. It is hoped that CRMS will enhance the flow of current business process for Global We Shop.
format	Thesis
qualification_level	Bachelor degree
author	Wan Zain, Wan Aida Natasya
author_facet	Wan Zain, Wan Aida Natasya
author_sort	Wan Zain, Wan Aida Natasya
title	Computer Repair Management System (CRMS) / Wan Aida Natasya Wan Zain
title_short	Computer Repair Management System (CRMS) / Wan Aida Natasya Wan Zain
title_full	Computer Repair Management System (CRMS) / Wan Aida Natasya Wan Zain
title_fullStr	Computer Repair Management System (CRMS) / Wan Aida Natasya Wan Zain
title_full_unstemmed	Computer Repair Management System (CRMS) / Wan Aida Natasya Wan Zain
title_sort	computer repair management system (crms) / wan aida natasya wan zain
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2018
url	https://ir.uitm.edu.my/id/eprint/40105/1/40105.pdf
_version_	1783734562501689344

Computer Repair Management System (CRMS) / Wan Aida Natasya Wan Zain

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