Implementation of customer service system using three-tier architecture / Nursabrina Amran

Malacca Safety Driving Center (MSDC) Sdn Bhd is a driving school that provides services for people who want to get license for automobiles, such as driving lessons, lectures and tests. MSDC has four major departments; however, the project focused only on the Customer Service department, which involv...

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Main Author:	Amran, Nursabrina
Format:	Thesis
Language:	English
Published:	2015
Subjects:	Customer services Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/41596/1/41596.pdf
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id	my-uitm-ir.41596
record_format	uketd_dc
spelling	my-uitm-ir.415962021-02-16T10:13:36Z Implementation of customer service system using three-tier architecture / Nursabrina Amran 2015 Amran, Nursabrina Customer services. Customer relations Electronic Computers. Computer Science Malacca Safety Driving Center (MSDC) Sdn Bhd is a driving school that provides services for people who want to get license for automobiles, such as driving lessons, lectures and tests. MSDC has four major departments; however, the project focused only on the Customer Service department, which involves processes such as registration of customers, storage of customers’ data and appointment of classes. The department needs a web-based system that can keep the data in more organized way and easy to retrieve. Besides it also needs authorization and authentication on data access so that it is secured and the system also needs to have reusable and maintainable architecture so that it can cater for expansion happening in the business. As a result, this project is carried out with an aim to implement Customer Service System using the three-tier architecture and SDLC is carried out as methodology to develop the system. However, only four phases involved which are Requirement, Analysis, Design and Implementation. As a result, a prototype of Customer Service System is produced together with documentations of Software Requirements Specification (SRS) and Software Design Document (SDD). Future recommendations are also proposed at the end of this thesis, which are to carry out full testing on the system, integrate the system with other departments and enhance it by customer as user to make it an e-service system. 2015 Thesis https://ir.uitm.edu.my/id/eprint/41596/ https://ir.uitm.edu.my/id/eprint/41596/1/41596.pdf text en public degree Universiti Teknologi MARA, Cawangan Melaka Faculty of Computer and Mathematical Sciences Ahmad @ Abd Mutalib, Aishah
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Ahmad @ Abd Mutalib, Aishah
topic	Customer services Customer relations Customer services Customer relations
spellingShingle	Customer services Customer relations Customer services Customer relations Amran, Nursabrina Implementation of customer service system using three-tier architecture / Nursabrina Amran
description	Malacca Safety Driving Center (MSDC) Sdn Bhd is a driving school that provides services for people who want to get license for automobiles, such as driving lessons, lectures and tests. MSDC has four major departments; however, the project focused only on the Customer Service department, which involves processes such as registration of customers, storage of customers’ data and appointment of classes. The department needs a web-based system that can keep the data in more organized way and easy to retrieve. Besides it also needs authorization and authentication on data access so that it is secured and the system also needs to have reusable and maintainable architecture so that it can cater for expansion happening in the business. As a result, this project is carried out with an aim to implement Customer Service System using the three-tier architecture and SDLC is carried out as methodology to develop the system. However, only four phases involved which are Requirement, Analysis, Design and Implementation. As a result, a prototype of Customer Service System is produced together with documentations of Software Requirements Specification (SRS) and Software Design Document (SDD). Future recommendations are also proposed at the end of this thesis, which are to carry out full testing on the system, integrate the system with other departments and enhance it by customer as user to make it an e-service system.
format	Thesis
qualification_level	Bachelor degree
author	Amran, Nursabrina
author_facet	Amran, Nursabrina
author_sort	Amran, Nursabrina
title	Implementation of customer service system using three-tier architecture / Nursabrina Amran
title_short	Implementation of customer service system using three-tier architecture / Nursabrina Amran
title_full	Implementation of customer service system using three-tier architecture / Nursabrina Amran
title_fullStr	Implementation of customer service system using three-tier architecture / Nursabrina Amran
title_full_unstemmed	Implementation of customer service system using three-tier architecture / Nursabrina Amran
title_sort	implementation of customer service system using three-tier architecture / nursabrina amran
granting_institution	Universiti Teknologi MARA, Cawangan Melaka
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2015
url	https://ir.uitm.edu.my/id/eprint/41596/1/41596.pdf
_version_	1783734648844582912

Implementation of customer service system using three-tier architecture / Nursabrina Amran

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