PROPERTYQUAL: assessing property management service quality of office buildings in Malaysia / Zarita Ahmad @ Baharum
This study focuses on service quality in the property management services. Service quality is a very complex phenomenon due to the 'nature' of services. Although the results of the service and the tools/instruments it involves may be concrete, the service itself is abstract and difficult t...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2006
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/42511/1/42511.pdf |
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