PROPERTYQUAL: assessing property management service quality of office buildings in Malaysia / Zarita Ahmad @ Baharum

This study focuses on service quality in the property management services. Service quality is a very complex phenomenon due to the 'nature' of services. Although the results of the service and the tools/instruments it involves may be concrete, the service itself is abstract and difficult t...

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主要作者: Ahmad @ Baharum, Zarita
格式: Thesis
语言:English
出版: 2006
主题:
在线阅读:https://ir.uitm.edu.my/id/eprint/42511/1/42511.pdf
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