Improving Tenaga Nasional Berhad (TNB)’s efficiency through Business Process Reengineering (BPR) / Noorasita Ismail ... [et al.]

The purposes of the study are to identify and analyse the causes of inefficient supply application process and non-compliance to Performance Standard of Electricity Supply Services of TNB as regulated by EC at TNB Penang. The study also strives to provide general evaluation of utilization of Informa...

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Main Authors:	Ismail, Noorasita, Rostam Afandi, Erza Syahanas, Md. Yusoff, Noorazlina
Format:	Thesis
Language:	English
Published:	2018
Subjects:	Business Success in business
Online Access:	https://ir.uitm.edu.my/id/eprint/43506/1/43506.pdf
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id	my-uitm-ir.43506
record_format	uketd_dc
spelling	my-uitm-ir.435062022-11-25T03:00:40Z Improving Tenaga Nasional Berhad (TNB)’s efficiency through Business Process Reengineering (BPR) / Noorasita Ismail ... [et al.] 2018-01-22 Ismail, Noorasita Rostam Afandi, Erza Syahanas Md. Yusoff, Noorazlina Business Success in business The purposes of the study are to identify and analyse the causes of inefficient supply application process and non-compliance to Performance Standard of Electricity Supply Services of TNB as regulated by EC at TNB Penang. The study also strives to provide general evaluation of utilization of Information Technology in supply application process at TNB Penang. Lastly, the study aims to propose suitable strategies of Business Process Reengineering (BPR) that could be taken by TNB Penang to improve the efficiency of the supply application process and compliance towards Performance Standard of Electricity Supply Services of TNB as regulated by EC. Business analysis tools comprised of Root Cause Failure Analysis (RFCA) which is divided into Cause and Effect Diagram (CED) and Tree Diagram are utilized to identify and analyse the causes of inefficient supply application process and non-compliance and in the same time conduct general evaluation of utilization of Information Technology in supply application process at TNB Penang. Pareto Analysis and Generic Model of BPR are adopted to develop suitable strategies of Business Process Reengineering (BPR). Based on the analysis conducted, three causes identified are supply application process, employees’ competencies and Information Technology (IT). Strategies recommended are comprised of reengineering the current supply application process, proposed specific types of training for employees involve in supply application process and develop mentor-mentee program in the organization to resolve the issue related to employees competencies. The last recommendation is the aggressive utilization of IT to rapidly improve the inefficiency identified in the supply application process at TNB Penang. 2018-01 Thesis https://ir.uitm.edu.my/id/eprint/43506/ https://ir.uitm.edu.my/id/eprint/43506/1/43506.pdf text en public masters Universiti Teknologi MARA Cawangan Kedah Faculty of Business Mangement
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Business Success in business
spellingShingle	Business Success in business Ismail, Noorasita Rostam Afandi, Erza Syahanas Md. Yusoff, Noorazlina Improving Tenaga Nasional Berhad (TNB)’s efficiency through Business Process Reengineering (BPR) / Noorasita Ismail ... [et al.]
description	The purposes of the study are to identify and analyse the causes of inefficient supply application process and non-compliance to Performance Standard of Electricity Supply Services of TNB as regulated by EC at TNB Penang. The study also strives to provide general evaluation of utilization of Information Technology in supply application process at TNB Penang. Lastly, the study aims to propose suitable strategies of Business Process Reengineering (BPR) that could be taken by TNB Penang to improve the efficiency of the supply application process and compliance towards Performance Standard of Electricity Supply Services of TNB as regulated by EC. Business analysis tools comprised of Root Cause Failure Analysis (RFCA) which is divided into Cause and Effect Diagram (CED) and Tree Diagram are utilized to identify and analyse the causes of inefficient supply application process and non-compliance and in the same time conduct general evaluation of utilization of Information Technology in supply application process at TNB Penang. Pareto Analysis and Generic Model of BPR are adopted to develop suitable strategies of Business Process Reengineering (BPR). Based on the analysis conducted, three causes identified are supply application process, employees’ competencies and Information Technology (IT). Strategies recommended are comprised of reengineering the current supply application process, proposed specific types of training for employees involve in supply application process and develop mentor-mentee program in the organization to resolve the issue related to employees competencies. The last recommendation is the aggressive utilization of IT to rapidly improve the inefficiency identified in the supply application process at TNB Penang.
format	Thesis
qualification_level	Master's degree
author	Ismail, Noorasita Rostam Afandi, Erza Syahanas Md. Yusoff, Noorazlina
author_facet	Ismail, Noorasita Rostam Afandi, Erza Syahanas Md. Yusoff, Noorazlina
author_sort	Ismail, Noorasita
title	Improving Tenaga Nasional Berhad (TNB)’s efficiency through Business Process Reengineering (BPR) / Noorasita Ismail ... [et al.]
title_short	Improving Tenaga Nasional Berhad (TNB)’s efficiency through Business Process Reengineering (BPR) / Noorasita Ismail ... [et al.]
title_full	Improving Tenaga Nasional Berhad (TNB)’s efficiency through Business Process Reengineering (BPR) / Noorasita Ismail ... [et al.]
title_fullStr	Improving Tenaga Nasional Berhad (TNB)’s efficiency through Business Process Reengineering (BPR) / Noorasita Ismail ... [et al.]
title_full_unstemmed	Improving Tenaga Nasional Berhad (TNB)’s efficiency through Business Process Reengineering (BPR) / Noorasita Ismail ... [et al.]
title_sort	improving tenaga nasional berhad (tnb)’s efficiency through business process reengineering (bpr) / noorasita ismail ... [et al.]
granting_institution	Universiti Teknologi MARA Cawangan Kedah
granting_department	Faculty of Business Mangement
publishDate	2018
url	https://ir.uitm.edu.my/id/eprint/43506/1/43506.pdf
_version_	1783734692900503552

Improving Tenaga Nasional Berhad (TNB)’s efficiency through Business Process Reengineering (BPR) / Noorasita Ismail ... [et al.]

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