A feasibility study to computerize container control system for high quality performance and improve customer service / Muzammil Noordin

This thesis is an investigation into the method of how the container movements is presently controlled by Container Agencies Sdn Bhd. It attempts to identify the flow or the process of the present situation and also the problems which are faced by the operators in using the conventional T-board syst...

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Bibliographic Details
Main Author:	Noordin, Muzammil
Format:	Thesis
Language:	English
Published:	1992
Subjects:	Customer services Customer relations Electronic commerce
Online Access:	https://ir.uitm.edu.my/id/eprint/48585/1/48585.pdf
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id	my-uitm-ir.48585
record_format	uketd_dc
spelling	my-uitm-ir.485852023-01-12T02:45:59Z A feasibility study to computerize container control system for high quality performance and improve customer service / Muzammil Noordin 1992 Noordin, Muzammil Customer services. Customer relations Electronic commerce This thesis is an investigation into the method of how the container movements is presently controlled by Container Agencies Sdn Bhd. It attempts to identify the flow or the process of the present situation and also the problems which are faced by the operators in using the conventional T-board system. In addition, it studies the reasons of the problems of how does the agencies keep track of the containers movements, are the containers being utilized efficiently, what are the ways to indicate the container's status whether it is available, laden, damage or repair or off hire of those leases containers. The study also looks at the possibility of overcoming the difficulties faces by the operators by using a computer network system, whether it is feasible or not to be implemented in the company. 1992 Thesis https://ir.uitm.edu.my/id/eprint/48585/ https://ir.uitm.edu.my/id/eprint/48585/1/48585.pdf text en public degree Institut Teknologi MARA (ITM) Faculty of Business and Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Customer services Customer relations Electronic commerce
spellingShingle	Customer services Customer relations Electronic commerce Noordin, Muzammil A feasibility study to computerize container control system for high quality performance and improve customer service / Muzammil Noordin
description	This thesis is an investigation into the method of how the container movements is presently controlled by Container Agencies Sdn Bhd. It attempts to identify the flow or the process of the present situation and also the problems which are faced by the operators in using the conventional T-board system. In addition, it studies the reasons of the problems of how does the agencies keep track of the containers movements, are the containers being utilized efficiently, what are the ways to indicate the container's status whether it is available, laden, damage or repair or off hire of those leases containers. The study also looks at the possibility of overcoming the difficulties faces by the operators by using a computer network system, whether it is feasible or not to be implemented in the company.
format	Thesis
qualification_level	Bachelor degree
author	Noordin, Muzammil
author_facet	Noordin, Muzammil
author_sort	Noordin, Muzammil
title	A feasibility study to computerize container control system for high quality performance and improve customer service / Muzammil Noordin
title_short	A feasibility study to computerize container control system for high quality performance and improve customer service / Muzammil Noordin
title_full	A feasibility study to computerize container control system for high quality performance and improve customer service / Muzammil Noordin
title_fullStr	A feasibility study to computerize container control system for high quality performance and improve customer service / Muzammil Noordin
title_full_unstemmed	A feasibility study to computerize container control system for high quality performance and improve customer service / Muzammil Noordin
title_sort	feasibility study to computerize container control system for high quality performance and improve customer service / muzammil noordin
granting_institution	Institut Teknologi MARA (ITM)
granting_department	Faculty of Business and Management
publishDate	1992
url	https://ir.uitm.edu.my/id/eprint/48585/1/48585.pdf
_version_	1783734789848694784

A feasibility study to computerize container control system for high quality performance and improve customer service / Muzammil Noordin

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