Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar

A Pandemic has struck Malaysia and has affected the whole country by limiting the population's movement. The 'Movement Control Order' has changed the healthcare business where hospitals have to limit patients' coming which apparently affects the hospital business. Many surgery ca...

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Main Authors: Abdul Rahim, Rafizah, Musthapar, Asma Norlida, Musthapar, Nurul Fadhiyah
格式: Thesis
語言:English
出版: 2021
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在線閱讀:https://ir.uitm.edu.my/id/eprint/54986/1/54986.pdf
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record_format uketd_dc
spelling my-uitm-ir.549862022-01-26T02:17:52Z Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar 2021-07 Abdul Rahim, Rafizah Musthapar, Asma Norlida Musthapar, Nurul Fadhiyah Consumer satisfaction Medical centers. Hospitals. Dispensaries. Clinics A Pandemic has struck Malaysia and has affected the whole country by limiting the population's movement. The 'Movement Control Order' has changed the healthcare business where hospitals have to limit patients' coming which apparently affects the hospital business. Many surgery cases have to be postponed or delayed as patients are reluctant to come to the hospital. In order to ensure patients do not miss their medications, hospitals have implemented the 'Home Medication Delivery Service' to facilitate patients to top up their medication. However, the investment made by KPJ does not meet the expectation where the number of users is stagnant and inconsistent. From the large investment made, the hospital perceived that the service would be better and improved, the customer complaints decreased and the number of users of the system will also increase. Total population is 333 and total sampling is 175. A survey questionnaire has been distributed to the respondents and processed using SPSS to test the hypothesis that had been developed. Findings revealed that-hypothesis of the factors Doorstep Delivery, Customer Service and Cost effectiveness against Home Medicine Delivery Service were found to be accepted, hypothesis fqr factors of Ease of convenience, Easy Payment Mode and web design, against the Home Medicine Delivery Services was rejected as perceived by the patients·at KPJ Johor Specialist Hospital during the times of Covid-19 pandemic. in addition to it, the TOWS tool wasused to describe the strategies recommended based on the tested hypothesis of the study. 2021-07 Thesis https://ir.uitm.edu.my/id/eprint/54986/ https://ir.uitm.edu.my/id/eprint/54986/1/54986.pdf text en public masters Universiti Teknologi Mara Cawangan Johor Arshad Ayub Graduate Business School T.K. Muthu Koya Thangal, Dr Thahira Bibi
institution Universiti Teknologi MARA
collection UiTM Institutional Repository
language English
advisor T.K. Muthu Koya Thangal, Dr Thahira Bibi
topic Consumer satisfaction
Consumer satisfaction
spellingShingle Consumer satisfaction
Consumer satisfaction
Abdul Rahim, Rafizah
Musthapar, Asma Norlida
Musthapar, Nurul Fadhiyah
Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar
description A Pandemic has struck Malaysia and has affected the whole country by limiting the population's movement. The 'Movement Control Order' has changed the healthcare business where hospitals have to limit patients' coming which apparently affects the hospital business. Many surgery cases have to be postponed or delayed as patients are reluctant to come to the hospital. In order to ensure patients do not miss their medications, hospitals have implemented the 'Home Medication Delivery Service' to facilitate patients to top up their medication. However, the investment made by KPJ does not meet the expectation where the number of users is stagnant and inconsistent. From the large investment made, the hospital perceived that the service would be better and improved, the customer complaints decreased and the number of users of the system will also increase. Total population is 333 and total sampling is 175. A survey questionnaire has been distributed to the respondents and processed using SPSS to test the hypothesis that had been developed. Findings revealed that-hypothesis of the factors Doorstep Delivery, Customer Service and Cost effectiveness against Home Medicine Delivery Service were found to be accepted, hypothesis fqr factors of Ease of convenience, Easy Payment Mode and web design, against the Home Medicine Delivery Services was rejected as perceived by the patients·at KPJ Johor Specialist Hospital during the times of Covid-19 pandemic. in addition to it, the TOWS tool wasused to describe the strategies recommended based on the tested hypothesis of the study.
format Thesis
qualification_level Master's degree
author Abdul Rahim, Rafizah
Musthapar, Asma Norlida
Musthapar, Nurul Fadhiyah
author_facet Abdul Rahim, Rafizah
Musthapar, Asma Norlida
Musthapar, Nurul Fadhiyah
author_sort Abdul Rahim, Rafizah
title Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar
title_short Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar
title_full Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar
title_fullStr Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar
title_full_unstemmed Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar
title_sort home medication delivery service in time of covid-19 at kpj johor specialist hospital / rafizah abdul rahim, asma norlida musthapar and nurul fadhiyah musthapar
granting_institution Universiti Teknologi Mara Cawangan Johor
granting_department Arshad Ayub Graduate Business School
publishDate 2021
url https://ir.uitm.edu.my/id/eprint/54986/1/54986.pdf
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