Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar

A Pandemic has struck Malaysia and has affected the whole country by limiting the population's movement. The 'Movement Control Order' has changed the healthcare business where hospitals have to limit patients' coming which apparently affects the hospital business. Many surgery ca...

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Main Authors:	Abdul Rahim, Rafizah, Musthapar, Asma Norlida, Musthapar, Nurul Fadhiyah
格式:	Thesis
語言:	English
出版:	2021
主題:	Consumer satisfaction
在線閱讀:	https://ir.uitm.edu.my/id/eprint/54986/1/54986.pdf
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id	my-uitm-ir.54986
record_format	uketd_dc
spelling	my-uitm-ir.549862022-01-26T02:17:52Z Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar 2021-07 Abdul Rahim, Rafizah Musthapar, Asma Norlida Musthapar, Nurul Fadhiyah Consumer satisfaction Medical centers. Hospitals. Dispensaries. Clinics A Pandemic has struck Malaysia and has affected the whole country by limiting the population's movement. The 'Movement Control Order' has changed the healthcare business where hospitals have to limit patients' coming which apparently affects the hospital business. Many surgery cases have to be postponed or delayed as patients are reluctant to come to the hospital. In order to ensure patients do not miss their medications, hospitals have implemented the 'Home Medication Delivery Service' to facilitate patients to top up their medication. However, the investment made by KPJ does not meet the expectation where the number of users is stagnant and inconsistent. From the large investment made, the hospital perceived that the service would be better and improved, the customer complaints decreased and the number of users of the system will also increase. Total population is 333 and total sampling is 175. A survey questionnaire has been distributed to the respondents and processed using SPSS to test the hypothesis that had been developed. Findings revealed that-hypothesis of the factors Doorstep Delivery, Customer Service and Cost effectiveness against Home Medicine Delivery Service were found to be accepted, hypothesis fqr factors of Ease of convenience, Easy Payment Mode and web design, against the Home Medicine Delivery Services was rejected as perceived by the patients·at KPJ Johor Specialist Hospital during the times of Covid-19 pandemic. in addition to it, the TOWS tool wasused to describe the strategies recommended based on the tested hypothesis of the study. 2021-07 Thesis https://ir.uitm.edu.my/id/eprint/54986/ https://ir.uitm.edu.my/id/eprint/54986/1/54986.pdf text en public masters Universiti Teknologi Mara Cawangan Johor Arshad Ayub Graduate Business School T.K. Muthu Koya Thangal, Dr Thahira Bibi
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	T.K. Muthu Koya Thangal, Dr Thahira Bibi
topic	Consumer satisfaction Consumer satisfaction
spellingShingle	Consumer satisfaction Consumer satisfaction Abdul Rahim, Rafizah Musthapar, Asma Norlida Musthapar, Nurul Fadhiyah Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar
description	A Pandemic has struck Malaysia and has affected the whole country by limiting the population's movement. The 'Movement Control Order' has changed the healthcare business where hospitals have to limit patients' coming which apparently affects the hospital business. Many surgery cases have to be postponed or delayed as patients are reluctant to come to the hospital. In order to ensure patients do not miss their medications, hospitals have implemented the 'Home Medication Delivery Service' to facilitate patients to top up their medication. However, the investment made by KPJ does not meet the expectation where the number of users is stagnant and inconsistent. From the large investment made, the hospital perceived that the service would be better and improved, the customer complaints decreased and the number of users of the system will also increase. Total population is 333 and total sampling is 175. A survey questionnaire has been distributed to the respondents and processed using SPSS to test the hypothesis that had been developed. Findings revealed that-hypothesis of the factors Doorstep Delivery, Customer Service and Cost effectiveness against Home Medicine Delivery Service were found to be accepted, hypothesis fqr factors of Ease of convenience, Easy Payment Mode and web design, against the Home Medicine Delivery Services was rejected as perceived by the patients·at KPJ Johor Specialist Hospital during the times of Covid-19 pandemic. in addition to it, the TOWS tool wasused to describe the strategies recommended based on the tested hypothesis of the study.
format	Thesis
qualification_level	Master's degree
author	Abdul Rahim, Rafizah Musthapar, Asma Norlida Musthapar, Nurul Fadhiyah
author_facet	Abdul Rahim, Rafizah Musthapar, Asma Norlida Musthapar, Nurul Fadhiyah
author_sort	Abdul Rahim, Rafizah
title	Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar
title_short	Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar
title_full	Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar
title_fullStr	Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar
title_full_unstemmed	Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar
title_sort	home medication delivery service in time of covid-19 at kpj johor specialist hospital / rafizah abdul rahim, asma norlida musthapar and nurul fadhiyah musthapar
granting_institution	Universiti Teknologi Mara Cawangan Johor
granting_department	Arshad Ayub Graduate Business School
publishDate	2021
url	https://ir.uitm.edu.my/id/eprint/54986/1/54986.pdf
_version_	1783734900329807872

Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar

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