Employee loyalty among KPJ Johor Specialist Hospital staff / Noraini Dollah and Nur Athirah Wahab

Healthcare industries require skilled, reliable and loyal employee to provide efficient and continuous medical services. Responding to this specific concern the research focused on the employee loyalty among KPJ Johor Specialist Hospital. The study emphases on the non-nursing divisions in KPJ Johor...

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Main Authors:	Dollah, Noraini, Wahab, Nur Athirah
Format:	Thesis
Language:	English
Published:	2021
Subjects:	Incentives Incentive awards Retention of employees
Online Access:	https://ir.uitm.edu.my/id/eprint/55091/1/55091.pdf
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id	my-uitm-ir.55091
record_format	uketd_dc
spelling	my-uitm-ir.550912022-01-26T02:17:46Z Employee loyalty among KPJ Johor Specialist Hospital staff / Noraini Dollah and Nur Athirah Wahab 2021-08 Dollah, Noraini Wahab, Nur Athirah Incentives. Incentive awards Retention of employees Healthcare industries require skilled, reliable and loyal employee to provide efficient and continuous medical services. Responding to this specific concern the research focused on the employee loyalty among KPJ Johor Specialist Hospital. The study emphases on the non-nursing divisions in KPJ Johor Specialist Hospital that contributed to the high turnover rate 3.10% in year 2020. The non-nursing divisions represent 44% of the total employment in KPJ Johor Specialist Hospital with 1024 employees as the end of year 2020. Since each employee has a different set of characteristics and needs, which are related to factors influencing his or her loyalty to the organization. Therefore, this research put attentions onto the relationship of employee benefits, career advancement opportunity, leadership style, organization culture and motivation as main factors contributing toward employee loyalty. A total of 210 among 452 non nursing employee population has been survey approached by using a set of questionnaires. The finding highlights all variable results had significant positive influences on employee loyalty. Result shows these factors contributed in 62% of employee loyalty in KPJ Johor Specialist Hospital. However, the factor of motivation and employee benefits are strongly significant toward the employee loyalty in KPJ Johor Specialist Hospital. This research could be a reference for other companies and further investigation. 2021-08 Thesis https://ir.uitm.edu.my/id/eprint/55091/ https://ir.uitm.edu.my/id/eprint/55091/1/55091.pdf text en public masters Universiti Teknologi Mara Cawangan Johor Arshad Ayub Graduate Business School T.K. Muthu Koya Thangal, Dr Thahira Bibi
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	T.K. Muthu Koya Thangal, Dr Thahira Bibi
topic	Incentives Incentive awards Retention of employees
spellingShingle	Incentives Incentive awards Retention of employees Dollah, Noraini Wahab, Nur Athirah Employee loyalty among KPJ Johor Specialist Hospital staff / Noraini Dollah and Nur Athirah Wahab
description	Healthcare industries require skilled, reliable and loyal employee to provide efficient and continuous medical services. Responding to this specific concern the research focused on the employee loyalty among KPJ Johor Specialist Hospital. The study emphases on the non-nursing divisions in KPJ Johor Specialist Hospital that contributed to the high turnover rate 3.10% in year 2020. The non-nursing divisions represent 44% of the total employment in KPJ Johor Specialist Hospital with 1024 employees as the end of year 2020. Since each employee has a different set of characteristics and needs, which are related to factors influencing his or her loyalty to the organization. Therefore, this research put attentions onto the relationship of employee benefits, career advancement opportunity, leadership style, organization culture and motivation as main factors contributing toward employee loyalty. A total of 210 among 452 non nursing employee population has been survey approached by using a set of questionnaires. The finding highlights all variable results had significant positive influences on employee loyalty. Result shows these factors contributed in 62% of employee loyalty in KPJ Johor Specialist Hospital. However, the factor of motivation and employee benefits are strongly significant toward the employee loyalty in KPJ Johor Specialist Hospital. This research could be a reference for other companies and further investigation.
format	Thesis
qualification_level	Master's degree
author	Dollah, Noraini Wahab, Nur Athirah
author_facet	Dollah, Noraini Wahab, Nur Athirah
author_sort	Dollah, Noraini
title	Employee loyalty among KPJ Johor Specialist Hospital staff / Noraini Dollah and Nur Athirah Wahab
title_short	Employee loyalty among KPJ Johor Specialist Hospital staff / Noraini Dollah and Nur Athirah Wahab
title_full	Employee loyalty among KPJ Johor Specialist Hospital staff / Noraini Dollah and Nur Athirah Wahab
title_fullStr	Employee loyalty among KPJ Johor Specialist Hospital staff / Noraini Dollah and Nur Athirah Wahab
title_full_unstemmed	Employee loyalty among KPJ Johor Specialist Hospital staff / Noraini Dollah and Nur Athirah Wahab
title_sort	employee loyalty among kpj johor specialist hospital staff / noraini dollah and nur athirah wahab
granting_institution	Universiti Teknologi Mara Cawangan Johor
granting_department	Arshad Ayub Graduate Business School
publishDate	2021
url	https://ir.uitm.edu.my/id/eprint/55091/1/55091.pdf
_version_	1783734902554886144

Employee loyalty among KPJ Johor Specialist Hospital staff / Noraini Dollah and Nur Athirah Wahab

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