Understanding leadership behavior during team crisis for outsourced project / Nur Shafizah Shahriman

The research is to understand leadership behavior during team crisis for outsourced project. There are two types of leadership behavior which are task oriented behaviour and relationship oriented behavior. These types of behavior are applied by project manager to handle outsourced project. Outsourc...

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Main Author:	Shahriman, Nur Shafizah
Format:	Thesis
Language:	English
Published:	2017
Subjects:	Leadership Transformational leadership Project management
Online Access:	https://ir.uitm.edu.my/id/eprint/55830/1/55830.pdf
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id	my-uitm-ir.55830
record_format	uketd_dc
spelling	my-uitm-ir.558302022-03-22T16:59:10Z Understanding leadership behavior during team crisis for outsourced project / Nur Shafizah Shahriman 2017 Shahriman, Nur Shafizah Leadership. Transformational leadership Knowledge management. Organizational learning Project management The research is to understand leadership behavior during team crisis for outsourced project. There are two types of leadership behavior which are task oriented behaviour and relationship oriented behavior. These types of behavior are applied by project manager to handle outsourced project. Outsourced project is a combination of internal and vendor entities, but the research only studied from vendor entity because the successful of the project depends on capabilities of the vendor, to solve any problems occurs during managing outsourced project. There are several types of outsourced project such as system development, network management and desktop management, but this research only focus on outsourced system development project. System development has different phases, but this research only focus on requirement and design phase. This is because at these phases, intensity discussion among team member is increased, which can lead to team crisis. There are several types of team crisis such as knowledge, communication, information and technology crisis but, this research only studied of knowledge and communication crisis because these two crises play an important role as a serve to ensure the smooth implementation of the outsourcing project. The problem arises when transferring knowledge from client to vendor, and absence of effective communication line between project manager with team project. The research is split into two phases which is Literature Review, and gathered information from case study. The first phase is to acquire knowledge by reading the various sources including books, journal, websites and articles to gain the understanding of leadership behavior during team crisis for outsourced project. The second phase is, the information was gathered by conducting interview session with project manager who managed the outsourced system development project. There is difference information gathered between Literature Review and case study. From literature review, project manager used leadership styles depending on performance readiness of team member based on Situational Leadership Model (SLM) but for case study, project manager used leadership styles depending on the types of the outsourced project. The information gathered is analyzed in order to construct a conceptual leadership behavior model during team crisis for outsourced project. The outcome of this research is a conceptual leadership behavior model is to assist project manager to react appropriately based on these types crisis when it occurred. 2017 Thesis https://ir.uitm.edu.my/id/eprint/55830/ https://ir.uitm.edu.my/id/eprint/55830/1/55830.pdf text en public degree Universiti Teknologi MARA Cawangan Melaka Faculty of Computer and Mathematical Sciences
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Leadership Transformational leadership Leadership Transformational leadership Project management
spellingShingle	Leadership Transformational leadership Leadership Transformational leadership Project management Shahriman, Nur Shafizah Understanding leadership behavior during team crisis for outsourced project / Nur Shafizah Shahriman
description	The research is to understand leadership behavior during team crisis for outsourced project. There are two types of leadership behavior which are task oriented behaviour and relationship oriented behavior. These types of behavior are applied by project manager to handle outsourced project. Outsourced project is a combination of internal and vendor entities, but the research only studied from vendor entity because the successful of the project depends on capabilities of the vendor, to solve any problems occurs during managing outsourced project. There are several types of outsourced project such as system development, network management and desktop management, but this research only focus on outsourced system development project. System development has different phases, but this research only focus on requirement and design phase. This is because at these phases, intensity discussion among team member is increased, which can lead to team crisis. There are several types of team crisis such as knowledge, communication, information and technology crisis but, this research only studied of knowledge and communication crisis because these two crises play an important role as a serve to ensure the smooth implementation of the outsourcing project. The problem arises when transferring knowledge from client to vendor, and absence of effective communication line between project manager with team project. The research is split into two phases which is Literature Review, and gathered information from case study. The first phase is to acquire knowledge by reading the various sources including books, journal, websites and articles to gain the understanding of leadership behavior during team crisis for outsourced project. The second phase is, the information was gathered by conducting interview session with project manager who managed the outsourced system development project. There is difference information gathered between Literature Review and case study. From literature review, project manager used leadership styles depending on performance readiness of team member based on Situational Leadership Model (SLM) but for case study, project manager used leadership styles depending on the types of the outsourced project. The information gathered is analyzed in order to construct a conceptual leadership behavior model during team crisis for outsourced project. The outcome of this research is a conceptual leadership behavior model is to assist project manager to react appropriately based on these types crisis when it occurred.
format	Thesis
qualification_level	Bachelor degree
author	Shahriman, Nur Shafizah
author_facet	Shahriman, Nur Shafizah
author_sort	Shahriman, Nur Shafizah
title	Understanding leadership behavior during team crisis for outsourced project / Nur Shafizah Shahriman
title_short	Understanding leadership behavior during team crisis for outsourced project / Nur Shafizah Shahriman
title_full	Understanding leadership behavior during team crisis for outsourced project / Nur Shafizah Shahriman
title_fullStr	Understanding leadership behavior during team crisis for outsourced project / Nur Shafizah Shahriman
title_full_unstemmed	Understanding leadership behavior during team crisis for outsourced project / Nur Shafizah Shahriman
title_sort	understanding leadership behavior during team crisis for outsourced project / nur shafizah shahriman
granting_institution	Universiti Teknologi MARA Cawangan Melaka
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2017
url	https://ir.uitm.edu.my/id/eprint/55830/1/55830.pdf
_version_	1783734927998582784

Understanding leadership behavior during team crisis for outsourced project / Nur Shafizah Shahriman

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