Customers' satisfaction towards service quality at Tabung Haji Kelana Jaya / Nur Aleesya Rafman
The purpose of this study was to examine customers' satisfaction on quality service at Lembaga Tabung Haji Kelana Jaya. These respondents were the customers' of Lembaga Tabung Haji Kelana Jaya. The questionnaire was distributed to 110 customers. Data was analyzed using SPSS software versio...
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2018
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Online Access: | https://ir.uitm.edu.my/id/eprint/56005/1/56005.pdf |
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my-uitm-ir.560052022-03-27T08:55:29Z Customers' satisfaction towards service quality at Tabung Haji Kelana Jaya / Nur Aleesya Rafman 2018-07 Rafman, Nur Aleesya Finance, Islamic The purpose of this study was to examine customers' satisfaction on quality service at Lembaga Tabung Haji Kelana Jaya. These respondents were the customers' of Lembaga Tabung Haji Kelana Jaya. The questionnaire was distributed to 110 customers. Data was analyzed using SPSS software version 20. The data was tested by using descriptive statistic and correlation analysis to answer the question of study and achieve the objective of this study. This study shows customers of Lembaga Tabung Haji Kelana Jaya agreed that service quality of Lembaga Tabung Haji at Kelana Jaya is good and they satisfied with personal relationship with the staff. Through correlation analysis, the results showed that there is a positive relationship between the level of customers' satisfaction with dimensions of tangible, responsiveness and empathy. Therefore, Lembaga Tabung Haji at Kelana Jaya should ensure the physical and the environment are in good and they can provide more facilities like counters and waiting chairs. 2018-07 Thesis https://ir.uitm.edu.my/id/eprint/56005/ https://ir.uitm.edu.my/id/eprint/56005/1/56005.pdf text en public degree Universiti Teknologi MARA Academy of Contemporary Islamic Studies Shahruddin, Solahuddin |
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Universiti Teknologi MARA |
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UiTM Institutional Repository |
language |
English |
advisor |
Shahruddin, Solahuddin |
topic |
Finance Islamic |
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Finance Islamic Rafman, Nur Aleesya Customers' satisfaction towards service quality at Tabung Haji Kelana Jaya / Nur Aleesya Rafman |
description |
The purpose of this study was to examine customers' satisfaction on quality service at Lembaga Tabung Haji Kelana Jaya. These respondents were the customers' of Lembaga Tabung Haji Kelana Jaya. The questionnaire was distributed to 110 customers. Data was analyzed using SPSS software version 20. The data was tested by using descriptive statistic and correlation analysis to answer the question of study and achieve the objective of this study. This study shows customers of Lembaga Tabung Haji Kelana Jaya agreed that service quality of Lembaga Tabung Haji at Kelana Jaya is good and they satisfied with personal relationship with the staff. Through correlation analysis, the results showed that there is a positive relationship between the level of customers' satisfaction with dimensions of tangible, responsiveness and empathy. Therefore, Lembaga Tabung Haji at Kelana Jaya should ensure the physical and the environment are in good and they can provide more facilities like counters and waiting chairs. |
format |
Thesis |
qualification_level |
Bachelor degree |
author |
Rafman, Nur Aleesya |
author_facet |
Rafman, Nur Aleesya |
author_sort |
Rafman, Nur Aleesya |
title |
Customers' satisfaction towards service quality at Tabung Haji Kelana Jaya / Nur Aleesya Rafman |
title_short |
Customers' satisfaction towards service quality at Tabung Haji Kelana Jaya / Nur Aleesya Rafman |
title_full |
Customers' satisfaction towards service quality at Tabung Haji Kelana Jaya / Nur Aleesya Rafman |
title_fullStr |
Customers' satisfaction towards service quality at Tabung Haji Kelana Jaya / Nur Aleesya Rafman |
title_full_unstemmed |
Customers' satisfaction towards service quality at Tabung Haji Kelana Jaya / Nur Aleesya Rafman |
title_sort |
customers' satisfaction towards service quality at tabung haji kelana jaya / nur aleesya rafman |
granting_institution |
Universiti Teknologi MARA |
granting_department |
Academy of Contemporary Islamic Studies |
publishDate |
2018 |
url |
https://ir.uitm.edu.my/id/eprint/56005/1/56005.pdf |
_version_ |
1783734933942960128 |