Customers' satisfaction towards service quality at Tabung Haji Kelana Jaya / Nur Aleesya Rafman

The purpose of this study was to examine customers' satisfaction on quality service at Lembaga Tabung Haji Kelana Jaya. These respondents were the customers' of Lembaga Tabung Haji Kelana Jaya. The questionnaire was distributed to 110 customers. Data was analyzed using SPSS software versio...

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Bibliographic Details
Main Author:	Rafman, Nur Aleesya
Format:	Thesis
Language:	English
Published:	2018
Subjects:	Finance Islamic
Online Access:	https://ir.uitm.edu.my/id/eprint/56005/1/56005.pdf
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id	my-uitm-ir.56005
record_format	uketd_dc
spelling	my-uitm-ir.560052022-03-27T08:55:29Z Customers' satisfaction towards service quality at Tabung Haji Kelana Jaya / Nur Aleesya Rafman 2018-07 Rafman, Nur Aleesya Finance, Islamic The purpose of this study was to examine customers' satisfaction on quality service at Lembaga Tabung Haji Kelana Jaya. These respondents were the customers' of Lembaga Tabung Haji Kelana Jaya. The questionnaire was distributed to 110 customers. Data was analyzed using SPSS software version 20. The data was tested by using descriptive statistic and correlation analysis to answer the question of study and achieve the objective of this study. This study shows customers of Lembaga Tabung Haji Kelana Jaya agreed that service quality of Lembaga Tabung Haji at Kelana Jaya is good and they satisfied with personal relationship with the staff. Through correlation analysis, the results showed that there is a positive relationship between the level of customers' satisfaction with dimensions of tangible, responsiveness and empathy. Therefore, Lembaga Tabung Haji at Kelana Jaya should ensure the physical and the environment are in good and they can provide more facilities like counters and waiting chairs. 2018-07 Thesis https://ir.uitm.edu.my/id/eprint/56005/ https://ir.uitm.edu.my/id/eprint/56005/1/56005.pdf text en public degree Universiti Teknologi MARA Academy of Contemporary Islamic Studies Shahruddin, Solahuddin
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Shahruddin, Solahuddin
topic	Finance Islamic
spellingShingle	Finance Islamic Rafman, Nur Aleesya Customers' satisfaction towards service quality at Tabung Haji Kelana Jaya / Nur Aleesya Rafman
description	The purpose of this study was to examine customers' satisfaction on quality service at Lembaga Tabung Haji Kelana Jaya. These respondents were the customers' of Lembaga Tabung Haji Kelana Jaya. The questionnaire was distributed to 110 customers. Data was analyzed using SPSS software version 20. The data was tested by using descriptive statistic and correlation analysis to answer the question of study and achieve the objective of this study. This study shows customers of Lembaga Tabung Haji Kelana Jaya agreed that service quality of Lembaga Tabung Haji at Kelana Jaya is good and they satisfied with personal relationship with the staff. Through correlation analysis, the results showed that there is a positive relationship between the level of customers' satisfaction with dimensions of tangible, responsiveness and empathy. Therefore, Lembaga Tabung Haji at Kelana Jaya should ensure the physical and the environment are in good and they can provide more facilities like counters and waiting chairs.
format	Thesis
qualification_level	Bachelor degree
author	Rafman, Nur Aleesya
author_facet	Rafman, Nur Aleesya
author_sort	Rafman, Nur Aleesya
title	Customers' satisfaction towards service quality at Tabung Haji Kelana Jaya / Nur Aleesya Rafman
title_short	Customers' satisfaction towards service quality at Tabung Haji Kelana Jaya / Nur Aleesya Rafman
title_full	Customers' satisfaction towards service quality at Tabung Haji Kelana Jaya / Nur Aleesya Rafman
title_fullStr	Customers' satisfaction towards service quality at Tabung Haji Kelana Jaya / Nur Aleesya Rafman
title_full_unstemmed	Customers' satisfaction towards service quality at Tabung Haji Kelana Jaya / Nur Aleesya Rafman
title_sort	customers' satisfaction towards service quality at tabung haji kelana jaya / nur aleesya rafman
granting_institution	Universiti Teknologi MARA
granting_department	Academy of Contemporary Islamic Studies
publishDate	2018
url	https://ir.uitm.edu.my/id/eprint/56005/1/56005.pdf
_version_	1783734933942960128

Customers' satisfaction towards service quality at Tabung Haji Kelana Jaya / Nur Aleesya Rafman

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