Customer satisfaction towards employment injury insurance scheme provided by Socso / Nur Farain Samsudin

Customer satisfaction towards employment injury insurance scheme provided by Socso / Nur Farain Samsudin

This study attempts to understand factors customer satisfaction towards scheme provided by SOCSO at Klang branch. The purpose of this research is to identify the factors that drive these people or customers whether the services given by the SOCSO (Klang) staffs are fulfilled their needs and wants. T...

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Bibliographic Details
Main Author: Samsudin, Nur Farain
Format: Thesis
Language:English
Published: 2019
Subjects:
Fund raising
General works
Insurance
Online Access:https://ir.uitm.edu.my/id/eprint/56180/1/56180.pdf
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id my-uitm-ir.56180
record_format uketd_dc
spelling my-uitm-ir.561802022-03-29T08:23:49Z Customer satisfaction towards employment injury insurance scheme provided by Socso / Nur Farain Samsudin 2019-01 Samsudin, Nur Farain Fund raising. General works Insurance This study attempts to understand factors customer satisfaction towards scheme provided by SOCSO at Klang branch. The purpose of this research is to identify the factors that drive these people or customers whether the services given by the SOCSO (Klang) staffs are fulfilled their needs and wants. The sample size comprises 250 of the respondents from benefit receiver person came into SOCSO Klang to check their status payment and to check their claimant under the Employment Injury Insurance Scheme provided by SOCSO. The findings revealed that most of the customer or respondents are satisfied with the way they have treated by the SOCSO (Klang) staffs, employee responds, quality of the service and claim handling. 2019-01 Thesis https://ir.uitm.edu.my/id/eprint/56180/ https://ir.uitm.edu.my/id/eprint/56180/1/56180.pdf text en public degree Universiti Teknologi MARA Academy of Contemporary Islamic Studies Ismail, Fadhilah Adibah
institution Universiti Teknologi MARA
collection UiTM Institutional Repository
language English
advisor Ismail, Fadhilah Adibah
topic Fund raising
General works
Insurance
spellingShingle Fund raising
General works
Insurance
Samsudin, Nur Farain
Customer satisfaction towards employment injury insurance scheme provided by Socso / Nur Farain Samsudin
description This study attempts to understand factors customer satisfaction towards scheme provided by SOCSO at Klang branch. The purpose of this research is to identify the factors that drive these people or customers whether the services given by the SOCSO (Klang) staffs are fulfilled their needs and wants. The sample size comprises 250 of the respondents from benefit receiver person came into SOCSO Klang to check their status payment and to check their claimant under the Employment Injury Insurance Scheme provided by SOCSO. The findings revealed that most of the customer or respondents are satisfied with the way they have treated by the SOCSO (Klang) staffs, employee responds, quality of the service and claim handling.
format Thesis
qualification_level Bachelor degree
author Samsudin, Nur Farain
author_facet Samsudin, Nur Farain
author_sort Samsudin, Nur Farain
title Customer satisfaction towards employment injury insurance scheme provided by Socso / Nur Farain Samsudin
title_short Customer satisfaction towards employment injury insurance scheme provided by Socso / Nur Farain Samsudin
title_full Customer satisfaction towards employment injury insurance scheme provided by Socso / Nur Farain Samsudin
title_fullStr Customer satisfaction towards employment injury insurance scheme provided by Socso / Nur Farain Samsudin
title_full_unstemmed Customer satisfaction towards employment injury insurance scheme provided by Socso / Nur Farain Samsudin
title_sort customer satisfaction towards employment injury insurance scheme provided by socso / nur farain samsudin
granting_institution Universiti Teknologi MARA
granting_department Academy of Contemporary Islamic Studies
publishDate 2019
url https://ir.uitm.edu.my/id/eprint/56180/1/56180.pdf
_version_ 1783734938474905600

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