Satisfactory service beaviour based on clients and takaful agencies perspective: case study at academy etiqa takaful berhad in Kuala Lumpur / Siti Fatimah Husain Muhamad Husain

Satisfactory service behavior based on clients and takaful agencies perspective: a case study in Academy Etika Takaful Berhad. The objectives of this study are to identify the factors that effected unsatisfactory service behavior among takaful agents. Subsequently the second objective was to researc...

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Bibliographic Details
Main Author:	Muhamad Husain, Siti Fatimah Husain
Format:	Thesis
Language:	English
Published:	2018
Subjects:	Indexes (General) Insurance
Online Access:	https://ir.uitm.edu.my/id/eprint/56761/1/56761.pdf
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id	my-uitm-ir.56761
record_format	uketd_dc
spelling	my-uitm-ir.567612022-03-29T14:59:10Z Satisfactory service beaviour based on clients and takaful agencies perspective: case study at academy etiqa takaful berhad in Kuala Lumpur / Siti Fatimah Husain Muhamad Husain 2018-07 Muhamad Husain, Siti Fatimah Husain Indexes (General) Insurance Satisfactory service behavior based on clients and takaful agencies perspective: a case study in Academy Etika Takaful Berhad. The objectives of this study are to identify the factors that effected unsatisfactory service behavior among takaful agents. Subsequently the second objective was to research how the issues were handled by Etika Family Takaful Berhad and lastly to identify the way of Etika Family Takaful Berhad to ensure that the issues was prevented from continuing to happen. This study will use questionnaire and interview methods such as quantitative and qualitative methods as information collection methods. The researcher selected the study location at the Academy Etiqa Takaful Berhad in Kuala Lumpur as the location of the study. Ultimately, these objectives had been reached at the end of the study and the result will provides as contribution to the company and public society in further management of satisfactory service behavior. 2018-07 Thesis https://ir.uitm.edu.my/id/eprint/56761/ https://ir.uitm.edu.my/id/eprint/56761/1/56761.pdf text en public degree Universiti Teknologi MARA Academy of Contemporary Islamic Studies Abdullah, Che Zaharah
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Abdullah, Che Zaharah
topic	Indexes (General) Insurance
spellingShingle	Indexes (General) Insurance Muhamad Husain, Siti Fatimah Husain Satisfactory service beaviour based on clients and takaful agencies perspective: case study at academy etiqa takaful berhad in Kuala Lumpur / Siti Fatimah Husain Muhamad Husain
description	Satisfactory service behavior based on clients and takaful agencies perspective: a case study in Academy Etika Takaful Berhad. The objectives of this study are to identify the factors that effected unsatisfactory service behavior among takaful agents. Subsequently the second objective was to research how the issues were handled by Etika Family Takaful Berhad and lastly to identify the way of Etika Family Takaful Berhad to ensure that the issues was prevented from continuing to happen. This study will use questionnaire and interview methods such as quantitative and qualitative methods as information collection methods. The researcher selected the study location at the Academy Etiqa Takaful Berhad in Kuala Lumpur as the location of the study. Ultimately, these objectives had been reached at the end of the study and the result will provides as contribution to the company and public society in further management of satisfactory service behavior.
format	Thesis
qualification_level	Bachelor degree
author	Muhamad Husain, Siti Fatimah Husain
author_facet	Muhamad Husain, Siti Fatimah Husain
author_sort	Muhamad Husain, Siti Fatimah Husain
title	Satisfactory service beaviour based on clients and takaful agencies perspective: case study at academy etiqa takaful berhad in Kuala Lumpur / Siti Fatimah Husain Muhamad Husain
title_short	Satisfactory service beaviour based on clients and takaful agencies perspective: case study at academy etiqa takaful berhad in Kuala Lumpur / Siti Fatimah Husain Muhamad Husain
title_full	Satisfactory service beaviour based on clients and takaful agencies perspective: case study at academy etiqa takaful berhad in Kuala Lumpur / Siti Fatimah Husain Muhamad Husain
title_fullStr	Satisfactory service beaviour based on clients and takaful agencies perspective: case study at academy etiqa takaful berhad in Kuala Lumpur / Siti Fatimah Husain Muhamad Husain
title_full_unstemmed	Satisfactory service beaviour based on clients and takaful agencies perspective: case study at academy etiqa takaful berhad in Kuala Lumpur / Siti Fatimah Husain Muhamad Husain
title_sort	satisfactory service beaviour based on clients and takaful agencies perspective: case study at academy etiqa takaful berhad in kuala lumpur / siti fatimah husain muhamad husain
granting_institution	Universiti Teknologi MARA
granting_department	Academy of Contemporary Islamic Studies
publishDate	2018
url	https://ir.uitm.edu.my/id/eprint/56761/1/56761.pdf
_version_	1783734956962349056

Satisfactory service beaviour based on clients and takaful agencies perspective: case study at academy etiqa takaful berhad in Kuala Lumpur / Siti Fatimah Husain Muhamad Husain

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