An analysis on factor customer satisfaction towards implementation of Hibah Amanah Tabung Haji: a study in Tabung Haji at Sungai Besar, Selangor / Intan Suraya Ahmad Nadir

The implementation Hibah Amanah Tabung Haji (TH) are the gift of assets by the depositor during lifetime to the recipients of Hibah Amanah TH from their TH saving account voluntarily on the basis of love, without any coercion and consideration. Thus, Hibah Amanah TH was introduced in 2017 with the o...

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Main Author:	Ahmad Nadir, Intan Suraya
Format:	Thesis
Language:	English
Published:	2019
Subjects:	Banking
Online Access:	https://ir.uitm.edu.my/id/eprint/56803/1/56803.pdf
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id	my-uitm-ir.56803
record_format	uketd_dc
spelling	my-uitm-ir.568032022-11-15T07:29:33Z An analysis on factor customer satisfaction towards implementation of Hibah Amanah Tabung Haji: a study in Tabung Haji at Sungai Besar, Selangor / Intan Suraya Ahmad Nadir 2019 Ahmad Nadir, Intan Suraya Banking Finance, Islamic The implementation Hibah Amanah Tabung Haji (TH) are the gift of assets by the depositor during lifetime to the recipients of Hibah Amanah TH from their TH saving account voluntarily on the basis of love, without any coercion and consideration. Thus, Hibah Amanah TH was introduced in 2017 with the objective to facilitate the granting of the Hibah Amanah. The main purpose of this exploratory study is to an analysis of factor customer satisfaction towards implementation Hibah Amanah TH and based on any factor (level understanding, awareness and improvement) influencing satisfaction towards implementation Hibah Amanah TH among customer in Tabung Haji at Sungai Besar, Selangor. This study applies quantitative approach with the use of survey questionnaires as the main instrument of data collection. A total of respondents were selected for the purpose of this study. Data collected was analyzed using frequency analysis, descriptive analysis, and reliability and cross tabulation. In general, findings of this study show that relatively, the factor of customer satisfaction towards implementation Hibah Amanah is still low. In addition, only half of customer satisfaction towards implementation Hibah Amanah TH. Various factor that influencing customer satisfaction towards Hibah Amanah TH among customers at Tabung Haji. Overall, this study some information on the factor customer satisfaction towards implementation Hibah Amanah TH, a study in Tabung Haji at Sungai Besar, Selangor. 2019 Thesis https://ir.uitm.edu.my/id/eprint/56803/ https://ir.uitm.edu.my/id/eprint/56803/1/56803.pdf text en public degree Universiti Teknologi MARA (UiTM) Academy of Contemporary Islamic Studies Basri, Fairuzah
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Basri, Fairuzah
topic	Banking Banking
spellingShingle	Banking Banking Ahmad Nadir, Intan Suraya An analysis on factor customer satisfaction towards implementation of Hibah Amanah Tabung Haji: a study in Tabung Haji at Sungai Besar, Selangor / Intan Suraya Ahmad Nadir
description	The implementation Hibah Amanah Tabung Haji (TH) are the gift of assets by the depositor during lifetime to the recipients of Hibah Amanah TH from their TH saving account voluntarily on the basis of love, without any coercion and consideration. Thus, Hibah Amanah TH was introduced in 2017 with the objective to facilitate the granting of the Hibah Amanah. The main purpose of this exploratory study is to an analysis of factor customer satisfaction towards implementation Hibah Amanah TH and based on any factor (level understanding, awareness and improvement) influencing satisfaction towards implementation Hibah Amanah TH among customer in Tabung Haji at Sungai Besar, Selangor. This study applies quantitative approach with the use of survey questionnaires as the main instrument of data collection. A total of respondents were selected for the purpose of this study. Data collected was analyzed using frequency analysis, descriptive analysis, and reliability and cross tabulation. In general, findings of this study show that relatively, the factor of customer satisfaction towards implementation Hibah Amanah is still low. In addition, only half of customer satisfaction towards implementation Hibah Amanah TH. Various factor that influencing customer satisfaction towards Hibah Amanah TH among customers at Tabung Haji. Overall, this study some information on the factor customer satisfaction towards implementation Hibah Amanah TH, a study in Tabung Haji at Sungai Besar, Selangor.
format	Thesis
qualification_level	Bachelor degree
author	Ahmad Nadir, Intan Suraya
author_facet	Ahmad Nadir, Intan Suraya
author_sort	Ahmad Nadir, Intan Suraya
title	An analysis on factor customer satisfaction towards implementation of Hibah Amanah Tabung Haji: a study in Tabung Haji at Sungai Besar, Selangor / Intan Suraya Ahmad Nadir
title_short	An analysis on factor customer satisfaction towards implementation of Hibah Amanah Tabung Haji: a study in Tabung Haji at Sungai Besar, Selangor / Intan Suraya Ahmad Nadir
title_full	An analysis on factor customer satisfaction towards implementation of Hibah Amanah Tabung Haji: a study in Tabung Haji at Sungai Besar, Selangor / Intan Suraya Ahmad Nadir
title_fullStr	An analysis on factor customer satisfaction towards implementation of Hibah Amanah Tabung Haji: a study in Tabung Haji at Sungai Besar, Selangor / Intan Suraya Ahmad Nadir
title_full_unstemmed	An analysis on factor customer satisfaction towards implementation of Hibah Amanah Tabung Haji: a study in Tabung Haji at Sungai Besar, Selangor / Intan Suraya Ahmad Nadir
title_sort	analysis on factor customer satisfaction towards implementation of hibah amanah tabung haji: a study in tabung haji at sungai besar, selangor / intan suraya ahmad nadir
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Academy of Contemporary Islamic Studies
publishDate	2019
url	https://ir.uitm.edu.my/id/eprint/56803/1/56803.pdf
_version_	1783734963953205248

An analysis on factor customer satisfaction towards implementation of Hibah Amanah Tabung Haji: a study in Tabung Haji at Sungai Besar, Selangor / Intan Suraya Ahmad Nadir

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