Level of customer satisfaction towards service quality in the management of Al-Baghdadi learning centre Sungai Besi, Selangor / Nurul Izzaty Mohamad Ridzuan

The primary objective of this study is to identify the level of customer satisfaction towards the service quality in the management of Al-Baghdadi Learning Centre Sungai Besi, Selangor. The study wanted to determine the most critical elements in the control, which may be used to review the character...

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Main Author:	Mohamad Ridzuan, Nurul Izzaty
Format:	Thesis
Language:	English
Published:	2017
Subjects:	Education of special classes of persons
Online Access:	https://ir.uitm.edu.my/id/eprint/57330/1/57330.PDF
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id	my-uitm-ir.57330
record_format	uketd_dc
spelling	my-uitm-ir.573302022-03-31T07:56:54Z Level of customer satisfaction towards service quality in the management of Al-Baghdadi learning centre Sungai Besi, Selangor / Nurul Izzaty Mohamad Ridzuan 2017-07 Mohamad Ridzuan, Nurul Izzaty Education of special classes of persons The primary objective of this study is to identify the level of customer satisfaction towards the service quality in the management of Al-Baghdadi Learning Centre Sungai Besi, Selangor. The study wanted to determine the most critical elements in the control, which may be used to review the characteristics or features of the administration and services provided as experienced by customers. The study mentioned above no research has yet investigated. A review of the literature was conducted to find out the relationship between service quality and customer satisfaction. The literature review confirms this relationship. A survey was conducted to collect data. The sample size of 100 Al-Baghdadi Learning Centre Sungai Besi customers was described. The result shows that all the service quality elements are positively related to customer satisfaction in the management of Al-Baghdadi Learning Centre Sungai Besi, Selangor. This study suggests that service quality model also known as SERVQUAL is a suitable instrument for measuring the elements of service quality. Therefore, the managers can use this instrument to improve the management service quality at Al-Baghdadi Learning Centre Sungai Besi. 2017-07 Thesis https://ir.uitm.edu.my/id/eprint/57330/ https://ir.uitm.edu.my/id/eprint/57330/1/57330.PDF text en public degree Universiti Teknologi MARA Faculty of Academy of Contemporary Islamic Studies Yaakub, Ezani (Assoc. Prof. )
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Yaakub, Ezani (Assoc. Prof. )
topic	Education of special classes of persons
spellingShingle	Education of special classes of persons Mohamad Ridzuan, Nurul Izzaty Level of customer satisfaction towards service quality in the management of Al-Baghdadi learning centre Sungai Besi, Selangor / Nurul Izzaty Mohamad Ridzuan
description	The primary objective of this study is to identify the level of customer satisfaction towards the service quality in the management of Al-Baghdadi Learning Centre Sungai Besi, Selangor. The study wanted to determine the most critical elements in the control, which may be used to review the characteristics or features of the administration and services provided as experienced by customers. The study mentioned above no research has yet investigated. A review of the literature was conducted to find out the relationship between service quality and customer satisfaction. The literature review confirms this relationship. A survey was conducted to collect data. The sample size of 100 Al-Baghdadi Learning Centre Sungai Besi customers was described. The result shows that all the service quality elements are positively related to customer satisfaction in the management of Al-Baghdadi Learning Centre Sungai Besi, Selangor. This study suggests that service quality model also known as SERVQUAL is a suitable instrument for measuring the elements of service quality. Therefore, the managers can use this instrument to improve the management service quality at Al-Baghdadi Learning Centre Sungai Besi.
format	Thesis
qualification_level	Bachelor degree
author	Mohamad Ridzuan, Nurul Izzaty
author_facet	Mohamad Ridzuan, Nurul Izzaty
author_sort	Mohamad Ridzuan, Nurul Izzaty
title	Level of customer satisfaction towards service quality in the management of Al-Baghdadi learning centre Sungai Besi, Selangor / Nurul Izzaty Mohamad Ridzuan
title_short	Level of customer satisfaction towards service quality in the management of Al-Baghdadi learning centre Sungai Besi, Selangor / Nurul Izzaty Mohamad Ridzuan
title_full	Level of customer satisfaction towards service quality in the management of Al-Baghdadi learning centre Sungai Besi, Selangor / Nurul Izzaty Mohamad Ridzuan
title_fullStr	Level of customer satisfaction towards service quality in the management of Al-Baghdadi learning centre Sungai Besi, Selangor / Nurul Izzaty Mohamad Ridzuan
title_full_unstemmed	Level of customer satisfaction towards service quality in the management of Al-Baghdadi learning centre Sungai Besi, Selangor / Nurul Izzaty Mohamad Ridzuan
title_sort	level of customer satisfaction towards service quality in the management of al-baghdadi learning centre sungai besi, selangor / nurul izzaty mohamad ridzuan
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Academy of Contemporary Islamic Studies
publishDate	2017
url	https://ir.uitm.edu.my/id/eprint/57330/1/57330.PDF
_version_	1783734970544553984

Level of customer satisfaction towards service quality in the management of Al-Baghdadi learning centre Sungai Besi, Selangor / Nurul Izzaty Mohamad Ridzuan

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