Users' perceptions of service quality at the Library of Co-operative College, Malaysia / Siti Suhana Adnan

This study is an exploratory study which examines the users' perceptions of service quality at the Library of Co-operative College, Malaysia. It attempts to assess the factors that influenced the quality services in CCM Library services, the problems area in library services and the perceived l...

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Main Author:	Adnan, Siti Suhana
Format:	Thesis
Language:	English
Published:	2009
Subjects:	University and college Academic libraries
Online Access:	https://ir.uitm.edu.my/id/eprint/58633/1/58633.PDF
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id	my-uitm-ir.58633
record_format	uketd_dc
spelling	my-uitm-ir.586332022-05-03T03:12:22Z Users' perceptions of service quality at the Library of Co-operative College, Malaysia / Siti Suhana Adnan 2009-12 Adnan, Siti Suhana University and college. Academic libraries Information services. Information centers This study is an exploratory study which examines the users' perceptions of service quality at the Library of Co-operative College, Malaysia. It attempts to assess the factors that influenced the quality services in CCM Library services, the problems area in library services and the perceived level of successful towards the library services. The survey instrument was a questionnaire adopted from a quality impact survey based on four dimensions in the concrete contexts of library use, according to the factors: "Effect of Service-Organizational," Effect of Service-Personal, " Collection and Access, " and "Library as Ba. " The questionnaire was distributed to a total of 323 full time students at Co-operative College of Malaysia. 181 respondents returned the questionnaire. The SPSS Version 17.0 was used to interpret and analysis the data. Results revealed that the students perceive the quality of library services is good. The Effect of Service - Personal which is focus on library staff is considered most important features of library services that students used. The students' expectation of library that should perform was identified. Based on the results, one has to conclude that the CCM Library a service was achieved a good service and fulfilled the students need. 2009-12 Thesis https://ir.uitm.edu.my/id/eprint/58633/ https://ir.uitm.edu.my/id/eprint/58633/1/58633.PDF text en public masters Universiti Teknologi MARA (Kampus Puncak Perdana) Faculty of Information Management Abdul Manaf, Zuraidah
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Abdul Manaf, Zuraidah
topic	University and college Academic libraries University and college Academic libraries
spellingShingle	University and college Academic libraries University and college Academic libraries Adnan, Siti Suhana Users' perceptions of service quality at the Library of Co-operative College, Malaysia / Siti Suhana Adnan
description	This study is an exploratory study which examines the users' perceptions of service quality at the Library of Co-operative College, Malaysia. It attempts to assess the factors that influenced the quality services in CCM Library services, the problems area in library services and the perceived level of successful towards the library services. The survey instrument was a questionnaire adopted from a quality impact survey based on four dimensions in the concrete contexts of library use, according to the factors: "Effect of Service-Organizational," Effect of Service-Personal, " Collection and Access, " and "Library as Ba. " The questionnaire was distributed to a total of 323 full time students at Co-operative College of Malaysia. 181 respondents returned the questionnaire. The SPSS Version 17.0 was used to interpret and analysis the data. Results revealed that the students perceive the quality of library services is good. The Effect of Service - Personal which is focus on library staff is considered most important features of library services that students used. The students' expectation of library that should perform was identified. Based on the results, one has to conclude that the CCM Library a service was achieved a good service and fulfilled the students need.
format	Thesis
qualification_level	Master's degree
author	Adnan, Siti Suhana
author_facet	Adnan, Siti Suhana
author_sort	Adnan, Siti Suhana
title	Users' perceptions of service quality at the Library of Co-operative College, Malaysia / Siti Suhana Adnan
title_short	Users' perceptions of service quality at the Library of Co-operative College, Malaysia / Siti Suhana Adnan
title_full	Users' perceptions of service quality at the Library of Co-operative College, Malaysia / Siti Suhana Adnan
title_fullStr	Users' perceptions of service quality at the Library of Co-operative College, Malaysia / Siti Suhana Adnan
title_full_unstemmed	Users' perceptions of service quality at the Library of Co-operative College, Malaysia / Siti Suhana Adnan
title_sort	users' perceptions of service quality at the library of co-operative college, malaysia / siti suhana adnan
granting_institution	Universiti Teknologi MARA (Kampus Puncak Perdana)
granting_department	Faculty of Information Management
publishDate	2009
url	https://ir.uitm.edu.my/id/eprint/58633/1/58633.PDF
_version_	1783734999293362176

Users' perceptions of service quality at the Library of Co-operative College, Malaysia / Siti Suhana Adnan

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