Users' perceptions of service quality at the Library of Co-operative College, Malaysia / Siti Suhana Adnan

This study is an exploratory study which examines the users' perceptions of service quality at the Library of Co-operative College, Malaysia. It attempts to assess the factors that influenced the quality services in CCM Library services, the problems area in library services and the perceived l...

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Bibliographic Details
Main Author: Adnan, Siti Suhana
Format: Thesis
Language:English
Published: 2009
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Online Access:https://ir.uitm.edu.my/id/eprint/58633/1/58633.PDF
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