Users' perceptions of service quality at the Library of Co-operative College, Malaysia / Siti Suhana Adnan
This study is an exploratory study which examines the users' perceptions of service quality at the Library of Co-operative College, Malaysia. It attempts to assess the factors that influenced the quality services in CCM Library services, the problems area in library services and the perceived l...
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| 格式: | Thesis |
| 语言: | English |
| 出版: |
2009
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| 在线阅读: | https://ir.uitm.edu.my/id/eprint/58633/1/58633.PDF |
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