A study on customers’ perception towards factors affecting training program at Telekom Training College Eastern Region / Siti Selmah Aziz

The objectives of this study are to investigate and undertand factors affecting customer perception towards training program and to examine the factors that contributes to the highest customer perception. In this study," customer " refers to those who attend training at TTC Eastern Region...

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Main Author:	Aziz, Siti Selmah
Format:	Thesis
Language:	English
Published:	1999
Subjects:	Management Industrial Management Decision making Job evaluation
Online Access:	https://ir.uitm.edu.my/id/eprint/59065/1/59065.pdf
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id	my-uitm-ir.59065
record_format	uketd_dc
spelling	my-uitm-ir.590652022-05-03T02:31:03Z A study on customers’ perception towards factors affecting training program at Telekom Training College Eastern Region / Siti Selmah Aziz 1999-10 Aziz, Siti Selmah Management. Industrial Management Decision making Personnel management. Employment management Job evaluation Training of employees. Employer-supported education The objectives of this study are to investigate and undertand factors affecting customer perception towards training program and to examine the factors that contributes to the highest customer perception. In this study," customer " refers to those who attend training at TTC Eastern Region and they are Telekom staffs. This research was conducted to measure the customers' perception towards factors affecting training program at TTC Eastern Region. Hence, the study will be narrowed down to 4 main factors, which are facilities, time, Instructor ( speaker ) and program contents that perceive a high degree by the customers. The sample was comprised of 269 respondents. The questionnaire are send by mail to respondents ( Telekom staffs ) in randomly about 269 copies that working at Terengganu but only response from them 169 out of 269 respondents. This constitute only 63% return rate. The questionnaire is divided into 4 section. Section A discuss about personal infommation. Section B about the courses. Section C about perception of Telekom staffs and Section D about factors affecting training program. 1999-10 Thesis https://ir.uitm.edu.my/id/eprint/59065/ https://ir.uitm.edu.my/id/eprint/59065/1/59065.pdf text en public degree Universiti Teknologi MARA, Terengganu Faculty Of Business Management Mansor, Norudin
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Mansor, Norudin
topic	Management Industrial Management Decision making Management Industrial Management Job evaluation Management Industrial Management
spellingShingle	Management Industrial Management Decision making Management Industrial Management Job evaluation Management Industrial Management Aziz, Siti Selmah A study on customers’ perception towards factors affecting training program at Telekom Training College Eastern Region / Siti Selmah Aziz
description	The objectives of this study are to investigate and undertand factors affecting customer perception towards training program and to examine the factors that contributes to the highest customer perception. In this study," customer " refers to those who attend training at TTC Eastern Region and they are Telekom staffs. This research was conducted to measure the customers' perception towards factors affecting training program at TTC Eastern Region. Hence, the study will be narrowed down to 4 main factors, which are facilities, time, Instructor ( speaker ) and program contents that perceive a high degree by the customers. The sample was comprised of 269 respondents. The questionnaire are send by mail to respondents ( Telekom staffs ) in randomly about 269 copies that working at Terengganu but only response from them 169 out of 269 respondents. This constitute only 63% return rate. The questionnaire is divided into 4 section. Section A discuss about personal infommation. Section B about the courses. Section C about perception of Telekom staffs and Section D about factors affecting training program.
format	Thesis
qualification_level	Bachelor degree
author	Aziz, Siti Selmah
author_facet	Aziz, Siti Selmah
author_sort	Aziz, Siti Selmah
title	A study on customers’ perception towards factors affecting training program at Telekom Training College Eastern Region / Siti Selmah Aziz
title_short	A study on customers’ perception towards factors affecting training program at Telekom Training College Eastern Region / Siti Selmah Aziz
title_full	A study on customers’ perception towards factors affecting training program at Telekom Training College Eastern Region / Siti Selmah Aziz
title_fullStr	A study on customers’ perception towards factors affecting training program at Telekom Training College Eastern Region / Siti Selmah Aziz
title_full_unstemmed	A study on customers’ perception towards factors affecting training program at Telekom Training College Eastern Region / Siti Selmah Aziz
title_sort	study on customers’ perception towards factors affecting training program at telekom training college eastern region / siti selmah aziz
granting_institution	Universiti Teknologi MARA, Terengganu
granting_department	Faculty Of Business Management
publishDate	1999
url	https://ir.uitm.edu.my/id/eprint/59065/1/59065.pdf
_version_	1783735012339744768

A study on customers’ perception towards factors affecting training program at Telekom Training College Eastern Region / Siti Selmah Aziz

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