Assessment on the core consumer satisfaction elements for exceptional dining room service; Hotel UiTM Dungun chapter / Mohamed Muneer Samsudin

With the awakening of consumer maturity, exceptional1 service has been considered as the most important competitive advantage that could be the determining factor of a failure or success to a business. Realizing this, the management of Hotel UiTM Dungun has asked me to explore the current practice a...

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Bibliographic Details
Main Author:	Samsudin, Mohamed Muneer
Format:	Thesis
Language:	English
Published:	2001
Subjects:	Food industry and trade Halal food industry Certification Consumer satisfaction Social psychology
Online Access:	https://ir.uitm.edu.my/id/eprint/60103/1/60103.pdf
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id	my-uitm-ir.60103
record_format	uketd_dc
spelling	my-uitm-ir.601032022-05-23T05:02:58Z Assessment on the core consumer satisfaction elements for exceptional dining room service; Hotel UiTM Dungun chapter / Mohamed Muneer Samsudin 2001-04 Samsudin, Mohamed Muneer Food industry and trade. Halal food industry. Certification Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Social psychology Social perception. Social cognition Interpersonal relations. Social behavior With the awakening of consumer maturity, exceptional1 service has been considered as the most important competitive advantage that could be the determining factor of a failure or success to a business. Realizing this, the management of Hotel UiTM Dungun has asked me to explore the current practice and identify the major aspect that has the most possibility of causing dissatisfaction to its valued customer. After series of studies and discussion, the management and I have come to a mutual agreement to conduct a research on: ASSESSMENT ON THE CONSUMER SATISFACTION ELEMENTS FOR EXCEPTIONAL DINING ROOM SERVICE; Hotel UiTM Dungun chapter Although there are many variables that contribute to customer satisfaction, this research will only focus on key elements that have the potential of making substantial impact on the service provided. Browse through and discover! 2001-04 Thesis https://ir.uitm.edu.my/id/eprint/60103/ https://ir.uitm.edu.my/id/eprint/60103/1/60103.pdf text en public degree Universiti Teknologi MARA, Terengganu Faculty Of Business Management Salleh, Ridwan
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Salleh, Ridwan
topic	Food industry and trade Halal food industry Certification Food industry and trade Halal food industry Certification Consumer satisfaction Food industry and trade Halal food industry Certification Social psychology Food industry and trade Halal food industry Certification Food industry and trade Halal food industry Certification
spellingShingle	Food industry and trade Halal food industry Certification Food industry and trade Halal food industry Certification Consumer satisfaction Food industry and trade Halal food industry Certification Social psychology Food industry and trade Halal food industry Certification Food industry and trade Halal food industry Certification Samsudin, Mohamed Muneer Assessment on the core consumer satisfaction elements for exceptional dining room service; Hotel UiTM Dungun chapter / Mohamed Muneer Samsudin
description	With the awakening of consumer maturity, exceptional1 service has been considered as the most important competitive advantage that could be the determining factor of a failure or success to a business. Realizing this, the management of Hotel UiTM Dungun has asked me to explore the current practice and identify the major aspect that has the most possibility of causing dissatisfaction to its valued customer. After series of studies and discussion, the management and I have come to a mutual agreement to conduct a research on: ASSESSMENT ON THE CONSUMER SATISFACTION ELEMENTS FOR EXCEPTIONAL DINING ROOM SERVICE; Hotel UiTM Dungun chapter Although there are many variables that contribute to customer satisfaction, this research will only focus on key elements that have the potential of making substantial impact on the service provided. Browse through and discover!
format	Thesis
qualification_level	Bachelor degree
author	Samsudin, Mohamed Muneer
author_facet	Samsudin, Mohamed Muneer
author_sort	Samsudin, Mohamed Muneer
title	Assessment on the core consumer satisfaction elements for exceptional dining room service; Hotel UiTM Dungun chapter / Mohamed Muneer Samsudin
title_short	Assessment on the core consumer satisfaction elements for exceptional dining room service; Hotel UiTM Dungun chapter / Mohamed Muneer Samsudin
title_full	Assessment on the core consumer satisfaction elements for exceptional dining room service; Hotel UiTM Dungun chapter / Mohamed Muneer Samsudin
title_fullStr	Assessment on the core consumer satisfaction elements for exceptional dining room service; Hotel UiTM Dungun chapter / Mohamed Muneer Samsudin
title_full_unstemmed	Assessment on the core consumer satisfaction elements for exceptional dining room service; Hotel UiTM Dungun chapter / Mohamed Muneer Samsudin
title_sort	assessment on the core consumer satisfaction elements for exceptional dining room service; hotel uitm dungun chapter / mohamed muneer samsudin
granting_institution	Universiti Teknologi MARA, Terengganu
granting_department	Faculty Of Business Management
publishDate	2001
url	https://ir.uitm.edu.my/id/eprint/60103/1/60103.pdf
_version_	1783735085017595904

Assessment on the core consumer satisfaction elements for exceptional dining room service; Hotel UiTM Dungun chapter / Mohamed Muneer Samsudin

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