Assessment on the core consumer satisfaction elements for exceptional dining room service; Hotel UiTM Dungun chapter / Mohamed Muneer Samsudin

With the awakening of consumer maturity, exceptional1 service has been considered as the most important competitive advantage that could be the determining factor of a failure or success to a business. Realizing this, the management of Hotel UiTM Dungun has asked me to explore the current practice a...

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Bibliographic Details
Main Author: Samsudin, Mohamed Muneer
Format: Thesis
Language:English
Published: 2001
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/60103/1/60103.pdf
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