Customers satisfaction towards service quality among “Mamak” restaurants at Bandar Hilir, Malacca / Hazwani Ismail, Nur Hisyam Kamaruddin and Raja Anis Aniza Raja Mohd Yusof

The study seeks to determine the service quality of the “Mamak” restaurants that will influence satisfaction of customers in hospitality industry. In Malaysia, the term “Mamak” refers to Tamil Muslims who generally the owners and also the operators of such restaurants. Basically, the findings showed...

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書目詳細資料
Main Authors: Ismail, Hazwani, Kamaruddin, Nur Hisyam, Raja Mohd Yusof, Raja Anis Aniza
格式: Thesis
語言:English
出版: 2014
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在線閱讀:https://ir.uitm.edu.my/id/eprint/60110/1/60110.pdf
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