The efficiency of Keratapi Tanah Melayu Berhad Komuter (KTMB) provide their services and passenger’s satisfaction level in Kuala Lumpur / Fatimah Shafiee, Nur Erny Nabilla Rosian and Siti Zubaidah Mohd Yusof

Keretapi Tanah Melayu Behad (KTMB) is the largest train services in Malaysia and also majorly used public transport. Keretapi Tanah Melayu Berhad offer four types of services that comprises of Komuter services, Freight services, KTM-Distribution services and Intercity services. This research is abou...

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Main Authors:	Shafiee, Fatimah, Roslan, Nur Erny Nabilla, Mohd Yusof, Siti Zubaidah
Format:	Thesis
Language:	English
Published:	2014
Subjects:	Railroads Rapid transit systems Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/60990/1/60990.pdf
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id	my-uitm-ir.60990
record_format	uketd_dc
spelling	my-uitm-ir.609902022-07-05T08:07:24Z The efficiency of Keratapi Tanah Melayu Berhad Komuter (KTMB) provide their services and passenger’s satisfaction level in Kuala Lumpur / Fatimah Shafiee, Nur Erny Nabilla Rosian and Siti Zubaidah Mohd Yusof 2014-07 Shafiee, Fatimah Roslan, Nur Erny Nabilla Mohd Yusof, Siti Zubaidah Railroads. Rapid transit systems Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Keretapi Tanah Melayu Behad (KTMB) is the largest train services in Malaysia and also majorly used public transport. Keretapi Tanah Melayu Berhad offer four types of services that comprises of Komuter services, Freight services, KTM-Distribution services and Intercity services. This research is about to study the efficiency of Keretapi Tanah Melayu Berhad Komuter (KTMB) provide their services and passenger’s satisfaction level in Kuala Lumpur. These dimensions of service quality which include reliability, responsiveness, assurance, empathy and tangible are factors that used to identify the best dimensions towards customer satisfaction that used KTMB Komuter services in Kuala Lumpur. The sample size for this study is 110 respondents are required to answer the questionnaire. Respondents are required to answer the questionnaire regarding the element of service quality towards KTMB Komuter provide their services. Data obtained using two methods that are primary and secondary data. Data are analysed using Reliability Test, Regression Analysis, Frequency Analysis and descriptive statistics through SPSS program. 2014-07 Thesis https://ir.uitm.edu.my/id/eprint/60990/ https://ir.uitm.edu.my/id/eprint/60990/1/60990.pdf text en public degree Universiti Teknologi MARA, Cawangan Melaka Faculty of Hotel and Tourism Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Railroads Rapid transit systems Railroads Rapid transit systems Consumer satisfaction
spellingShingle	Railroads Rapid transit systems Railroads Rapid transit systems Consumer satisfaction Shafiee, Fatimah Roslan, Nur Erny Nabilla Mohd Yusof, Siti Zubaidah The efficiency of Keratapi Tanah Melayu Berhad Komuter (KTMB) provide their services and passenger’s satisfaction level in Kuala Lumpur / Fatimah Shafiee, Nur Erny Nabilla Rosian and Siti Zubaidah Mohd Yusof
description	Keretapi Tanah Melayu Behad (KTMB) is the largest train services in Malaysia and also majorly used public transport. Keretapi Tanah Melayu Berhad offer four types of services that comprises of Komuter services, Freight services, KTM-Distribution services and Intercity services. This research is about to study the efficiency of Keretapi Tanah Melayu Berhad Komuter (KTMB) provide their services and passenger’s satisfaction level in Kuala Lumpur. These dimensions of service quality which include reliability, responsiveness, assurance, empathy and tangible are factors that used to identify the best dimensions towards customer satisfaction that used KTMB Komuter services in Kuala Lumpur. The sample size for this study is 110 respondents are required to answer the questionnaire. Respondents are required to answer the questionnaire regarding the element of service quality towards KTMB Komuter provide their services. Data obtained using two methods that are primary and secondary data. Data are analysed using Reliability Test, Regression Analysis, Frequency Analysis and descriptive statistics through SPSS program.
format	Thesis
qualification_level	Bachelor degree
author	Shafiee, Fatimah Roslan, Nur Erny Nabilla Mohd Yusof, Siti Zubaidah
author_facet	Shafiee, Fatimah Roslan, Nur Erny Nabilla Mohd Yusof, Siti Zubaidah
author_sort	Shafiee, Fatimah
title	The efficiency of Keratapi Tanah Melayu Berhad Komuter (KTMB) provide their services and passenger’s satisfaction level in Kuala Lumpur / Fatimah Shafiee, Nur Erny Nabilla Rosian and Siti Zubaidah Mohd Yusof
title_short	The efficiency of Keratapi Tanah Melayu Berhad Komuter (KTMB) provide their services and passenger’s satisfaction level in Kuala Lumpur / Fatimah Shafiee, Nur Erny Nabilla Rosian and Siti Zubaidah Mohd Yusof
title_full	The efficiency of Keratapi Tanah Melayu Berhad Komuter (KTMB) provide their services and passenger’s satisfaction level in Kuala Lumpur / Fatimah Shafiee, Nur Erny Nabilla Rosian and Siti Zubaidah Mohd Yusof
title_fullStr	The efficiency of Keratapi Tanah Melayu Berhad Komuter (KTMB) provide their services and passenger’s satisfaction level in Kuala Lumpur / Fatimah Shafiee, Nur Erny Nabilla Rosian and Siti Zubaidah Mohd Yusof
title_full_unstemmed	The efficiency of Keratapi Tanah Melayu Berhad Komuter (KTMB) provide their services and passenger’s satisfaction level in Kuala Lumpur / Fatimah Shafiee, Nur Erny Nabilla Rosian and Siti Zubaidah Mohd Yusof
title_sort	efficiency of keratapi tanah melayu berhad komuter (ktmb) provide their services and passenger’s satisfaction level in kuala lumpur / fatimah shafiee, nur erny nabilla rosian and siti zubaidah mohd yusof
granting_institution	Universiti Teknologi MARA, Cawangan Melaka
granting_department	Faculty of Hotel and Tourism Management
publishDate	2014
url	https://ir.uitm.edu.my/id/eprint/60990/1/60990.pdf
_version_	1783735197678698496

The efficiency of Keratapi Tanah Melayu Berhad Komuter (KTMB) provide their services and passenger’s satisfaction level in Kuala Lumpur / Fatimah Shafiee, Nur Erny Nabilla Rosian and Siti Zubaidah Mohd Yusof

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