Evaluating management support elements in relation to the success of lean implementation in information technology service management / Sharifah Roziah Syed Hashim

The primary focus of the research is the evaluation of management support elements in relation to the success of lean implementation in ITSM reference to the new development of management support to lean success conceptual framework. The success of lean implementation in the organization is embarked...

Full description

Saved in:

Bibliographic Details
Main Author:	Syed Hashim, Sharifah Roziah
Format:	Thesis
Language:	English
Published:	2011
Subjects:	Management Industrial Management
Online Access:	https://ir.uitm.edu.my/id/eprint/62904/1/62904.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uitm-ir.62904
record_format	uketd_dc
spelling	my-uitm-ir.629042022-09-21T01:25:09Z Evaluating management support elements in relation to the success of lean implementation in information technology service management / Sharifah Roziah Syed Hashim 2011-05 Syed Hashim, Sharifah Roziah Management. Industrial Management The primary focus of the research is the evaluation of management support elements in relation to the success of lean implementation in ITSM reference to the new development of management support to lean success conceptual framework. The success of lean implementation in the organization is embarked by the management support as the major factor influencing the implementation stage. The success of lean implementation in IT Service Management (ITSM) organizations is significant to improve the IT service management process and increased the quality of the IT service to achieve the customer satisfaction and demands. As a result, it will encourage the IT service provider to compete with others competitors in the global IT service business environment as the objective of ITSM processes is to contribute the quality of the IT service. From the literature of management support elements, a conceptual framework is established for lean success implementation. The management support to lean success conceptual framework consist of six management support elements which are quality leadership and ownership, group problem solving, training, worker empowerment, communications, and establish strategy and plan. The evaluation has shown that there is strong positive relation between management support elements and lean success implementation. Conclusively, the management support to lean success conceptual framework can be used as a guideline for the new information technology organization that wishes to implement the lean approach as one of the business management philosophy into their company. As for future study, it is possible to enhance the generalize ability of these management support elements in deep by individually and verify the transportability of the findings. 2011-05 Thesis https://ir.uitm.edu.my/id/eprint/62904/ https://ir.uitm.edu.my/id/eprint/62904/1/62904.pdf text en public masters Universiti Teknologi MARA Faculty of Computer & Mathematical Sciences Hashim, Mardziah (Associate Professor)
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Hashim, Mardziah (Associate Professor)
topic	Management Industrial Management
spellingShingle	Management Industrial Management Syed Hashim, Sharifah Roziah Evaluating management support elements in relation to the success of lean implementation in information technology service management / Sharifah Roziah Syed Hashim
description	The primary focus of the research is the evaluation of management support elements in relation to the success of lean implementation in ITSM reference to the new development of management support to lean success conceptual framework. The success of lean implementation in the organization is embarked by the management support as the major factor influencing the implementation stage. The success of lean implementation in IT Service Management (ITSM) organizations is significant to improve the IT service management process and increased the quality of the IT service to achieve the customer satisfaction and demands. As a result, it will encourage the IT service provider to compete with others competitors in the global IT service business environment as the objective of ITSM processes is to contribute the quality of the IT service. From the literature of management support elements, a conceptual framework is established for lean success implementation. The management support to lean success conceptual framework consist of six management support elements which are quality leadership and ownership, group problem solving, training, worker empowerment, communications, and establish strategy and plan. The evaluation has shown that there is strong positive relation between management support elements and lean success implementation. Conclusively, the management support to lean success conceptual framework can be used as a guideline for the new information technology organization that wishes to implement the lean approach as one of the business management philosophy into their company. As for future study, it is possible to enhance the generalize ability of these management support elements in deep by individually and verify the transportability of the findings.
format	Thesis
qualification_level	Master's degree
author	Syed Hashim, Sharifah Roziah
author_facet	Syed Hashim, Sharifah Roziah
author_sort	Syed Hashim, Sharifah Roziah
title	Evaluating management support elements in relation to the success of lean implementation in information technology service management / Sharifah Roziah Syed Hashim
title_short	Evaluating management support elements in relation to the success of lean implementation in information technology service management / Sharifah Roziah Syed Hashim
title_full	Evaluating management support elements in relation to the success of lean implementation in information technology service management / Sharifah Roziah Syed Hashim
title_fullStr	Evaluating management support elements in relation to the success of lean implementation in information technology service management / Sharifah Roziah Syed Hashim
title_full_unstemmed	Evaluating management support elements in relation to the success of lean implementation in information technology service management / Sharifah Roziah Syed Hashim
title_sort	evaluating management support elements in relation to the success of lean implementation in information technology service management / sharifah roziah syed hashim
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Computer & Mathematical Sciences
publishDate	2011
url	https://ir.uitm.edu.my/id/eprint/62904/1/62904.pdf
_version_	1783735274848649216

Evaluating management support elements in relation to the success of lean implementation in information technology service management / Sharifah Roziah Syed Hashim

Similar Items