Evaluating the user satisfaction of using Electronic Pihak Berkuasa Tempatan (EPBT) system among Dewan Bandaraya Kuala Lumpur (DBKL) staff / Muhammad Redzuan Rosli

Many local authorities are customized and enhance their ePBT (Electronic Pihak Berkuasa Tempatan) system due to the specific requirements which are not featured by on-the shelf products. Similarly, Dewan Bandaraya Kuala Lumpur (DBKL) also has its own system to manage the daily works. This research i...

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Main Author:	Rosli, Muhammad Redzuan
Format:	Thesis
Language:	English
Published:	2016
Subjects:	HT Communities Classes Races
Online Access:	https://ir.uitm.edu.my/id/eprint/63018/1/63018.pdf
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id	my-uitm-ir.63018
record_format	uketd_dc
spelling	my-uitm-ir.630182022-08-03T04:49:50Z Evaluating the user satisfaction of using Electronic Pihak Berkuasa Tempatan (EPBT) system among Dewan Bandaraya Kuala Lumpur (DBKL) staff / Muhammad Redzuan Rosli 2016 Rosli, Muhammad Redzuan HT Communities. Classes. Races Many local authorities are customized and enhance their ePBT (Electronic Pihak Berkuasa Tempatan) system due to the specific requirements which are not featured by on-the shelf products. Similarly, Dewan Bandaraya Kuala Lumpur (DBKL) also has its own system to manage the daily works. This research is conducted with the aim to evaluate the satisfaction level of using ePBT (Electronic Pihak Berkuasa Tempatan) system amongst Dewan Bandaraya Kuala Lumpur staffs. This study is also important for researchers to look in-depth the factors that will affect and influence customer satisfaction in the the ePBT (Electronic Pihak Berkuasa Tempatan) system among the DBKL's staff and knowing the different factors that meet customer satisfaction. This study reports are using Servqual model that developed by Parasuraman, Zeithaml and Berry. The model is selected to measure those components and dimensions of user satisfaction. Adopting from the existing literature a set of variables of satisfaction and using a self-administered questionnaire survey to collect data. Descriptive analysis, factor analysis, reliability analysis, correlation analysis, and multiple regression analysis were performed for analyze the data. Also data collections were analyzed with Statistical Package for Social Sciences (SPSS). 2016 Thesis https://ir.uitm.edu.my/id/eprint/63018/ https://ir.uitm.edu.my/id/eprint/63018/1/63018.pdf text en public masters Universiti Teknologi MARA Faculty of Computer and Mathematical Sciences
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	HT Communities Classes Races
spellingShingle	HT Communities Classes Races Rosli, Muhammad Redzuan Evaluating the user satisfaction of using Electronic Pihak Berkuasa Tempatan (EPBT) system among Dewan Bandaraya Kuala Lumpur (DBKL) staff / Muhammad Redzuan Rosli
description	Many local authorities are customized and enhance their ePBT (Electronic Pihak Berkuasa Tempatan) system due to the specific requirements which are not featured by on-the shelf products. Similarly, Dewan Bandaraya Kuala Lumpur (DBKL) also has its own system to manage the daily works. This research is conducted with the aim to evaluate the satisfaction level of using ePBT (Electronic Pihak Berkuasa Tempatan) system amongst Dewan Bandaraya Kuala Lumpur staffs. This study is also important for researchers to look in-depth the factors that will affect and influence customer satisfaction in the the ePBT (Electronic Pihak Berkuasa Tempatan) system among the DBKL's staff and knowing the different factors that meet customer satisfaction. This study reports are using Servqual model that developed by Parasuraman, Zeithaml and Berry. The model is selected to measure those components and dimensions of user satisfaction. Adopting from the existing literature a set of variables of satisfaction and using a self-administered questionnaire survey to collect data. Descriptive analysis, factor analysis, reliability analysis, correlation analysis, and multiple regression analysis were performed for analyze the data. Also data collections were analyzed with Statistical Package for Social Sciences (SPSS).
format	Thesis
qualification_level	Master's degree
author	Rosli, Muhammad Redzuan
author_facet	Rosli, Muhammad Redzuan
author_sort	Rosli, Muhammad Redzuan
title	Evaluating the user satisfaction of using Electronic Pihak Berkuasa Tempatan (EPBT) system among Dewan Bandaraya Kuala Lumpur (DBKL) staff / Muhammad Redzuan Rosli
title_short	Evaluating the user satisfaction of using Electronic Pihak Berkuasa Tempatan (EPBT) system among Dewan Bandaraya Kuala Lumpur (DBKL) staff / Muhammad Redzuan Rosli
title_full	Evaluating the user satisfaction of using Electronic Pihak Berkuasa Tempatan (EPBT) system among Dewan Bandaraya Kuala Lumpur (DBKL) staff / Muhammad Redzuan Rosli
title_fullStr	Evaluating the user satisfaction of using Electronic Pihak Berkuasa Tempatan (EPBT) system among Dewan Bandaraya Kuala Lumpur (DBKL) staff / Muhammad Redzuan Rosli
title_full_unstemmed	Evaluating the user satisfaction of using Electronic Pihak Berkuasa Tempatan (EPBT) system among Dewan Bandaraya Kuala Lumpur (DBKL) staff / Muhammad Redzuan Rosli
title_sort	evaluating the user satisfaction of using electronic pihak berkuasa tempatan (epbt) system among dewan bandaraya kuala lumpur (dbkl) staff / muhammad redzuan rosli
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2016
url	https://ir.uitm.edu.my/id/eprint/63018/1/63018.pdf
_version_	1783735282546245632

Evaluating the user satisfaction of using Electronic Pihak Berkuasa Tempatan (EPBT) system among Dewan Bandaraya Kuala Lumpur (DBKL) staff / Muhammad Redzuan Rosli

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