The effectiveness of enhanced Customer Information Billing System (eCIBS) a case study: Tenaga Nasional Berhad (TNB) / Noor Faidatul Nisha Ibrahim
Enhanced Customer Information Billing System (eCIBS) was implemented in 2005 and is a crucial system for Tenaga Nasional Berhad (TNB) that served about 8.0 millions of its customers all over Malaysia. This research consists of two objectives, the first objective is to construct a conceptual model fo...
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| Format: | Thesis |
| Language: | English |
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2014
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| Online Access: | https://ir.uitm.edu.my/id/eprint/63304/1/63304%20%281%29.pdf |
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