Evaluating pension online workflow environment generation 2 (PWRGEN2) of Jabatan Perkhidmatan Awam (JPA) using EGOVSAT model / Nurul Izzati Zakaria
Electronic Government (e-Government) is an initiative to deliver services to users, businesses and government agencies. It enables users to access information and government services by using the Internet and other computer resources. Its implementation has improved the efficiency of governance and...
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2014
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| 在线阅读: | https://ir.uitm.edu.my/id/eprint/63321/1/63321.PDF |
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my-uitm-ir.633212023-11-06T03:51:15Z Evaluating pension online workflow environment generation 2 (PWRGEN2) of Jabatan Perkhidmatan Awam (JPA) using EGOVSAT model / Nurul Izzati Zakaria 2014 Zakaria, Nurul Izzati Electronic Government (e-Government) is an initiative to deliver services to users, businesses and government agencies. It enables users to access information and government services by using the Internet and other computer resources. Its implementation has improved the efficiency of governance and government services in Malaysia. However, studies have shown that the adoption of E-Government is still low among Malaysians. Using the EGOVSAT Model, this paper aims to evaluate user satisfaction of e-Government services in Jabatan Perkhidmatan Awam (JPA) and identify its significant predictors. 2014 Thesis https://ir.uitm.edu.my/id/eprint/63321/ https://ir.uitm.edu.my/id/eprint/63321/1/63321.PDF text en public masters Universiti Teknologi MARA (UiTM) Faculty of Computer and Mathematical Sciences Wan Adnan, Wan Adilah |
| institution |
Universiti Teknologi MARA |
| collection |
UiTM Institutional Repository |
| language |
English |
| advisor |
Wan Adnan, Wan Adilah |
| description |
Electronic Government (e-Government) is an initiative to deliver services to users, businesses and government agencies. It enables users to access information and government services by using the Internet and other computer resources. Its implementation has improved the efficiency of governance and government services in Malaysia. However, studies have shown that the adoption of E-Government is still low among Malaysians. Using the EGOVSAT Model, this paper aims to evaluate user satisfaction of e-Government services in Jabatan Perkhidmatan Awam (JPA) and identify its significant predictors. |
| format |
Thesis |
| qualification_level |
Master's degree |
| author |
Zakaria, Nurul Izzati |
| spellingShingle |
Zakaria, Nurul Izzati Evaluating pension online workflow environment generation 2 (PWRGEN2) of Jabatan Perkhidmatan Awam (JPA) using EGOVSAT model / Nurul Izzati Zakaria |
| author_facet |
Zakaria, Nurul Izzati |
| author_sort |
Zakaria, Nurul Izzati |
| title |
Evaluating pension online workflow environment generation 2 (PWRGEN2) of Jabatan Perkhidmatan Awam (JPA) using EGOVSAT model / Nurul Izzati Zakaria |
| title_short |
Evaluating pension online workflow environment generation 2 (PWRGEN2) of Jabatan Perkhidmatan Awam (JPA) using EGOVSAT model / Nurul Izzati Zakaria |
| title_full |
Evaluating pension online workflow environment generation 2 (PWRGEN2) of Jabatan Perkhidmatan Awam (JPA) using EGOVSAT model / Nurul Izzati Zakaria |
| title_fullStr |
Evaluating pension online workflow environment generation 2 (PWRGEN2) of Jabatan Perkhidmatan Awam (JPA) using EGOVSAT model / Nurul Izzati Zakaria |
| title_full_unstemmed |
Evaluating pension online workflow environment generation 2 (PWRGEN2) of Jabatan Perkhidmatan Awam (JPA) using EGOVSAT model / Nurul Izzati Zakaria |
| title_sort |
evaluating pension online workflow environment generation 2 (pwrgen2) of jabatan perkhidmatan awam (jpa) using egovsat model / nurul izzati zakaria |
| granting_institution |
Universiti Teknologi MARA (UiTM) |
| granting_department |
Faculty of Computer and Mathematical Sciences |
| publishDate |
2014 |
| url |
https://ir.uitm.edu.my/id/eprint/63321/1/63321.PDF |
| _version_ |
1783735314110480384 |