User satisfaction study of Airasia flight reservation system using mobile application / Nurulasyikin Othman

The customers today are on the move and they are using mobile application platform to get in touch with the latest updates. As mobile devices continue to grow to be part of daily life essentials, the need for "information anytime and anywhere" has been driving force for the increasing grow...

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Main Author:	Othman, Nurulasyikin
Format:	Thesis
Language:	English
Published:	2016
Online Access:	https://ir.uitm.edu.my/id/eprint/63332/1/63332.PDF
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id	my-uitm-ir.63332
record_format	uketd_dc
spelling	my-uitm-ir.633322023-11-05T08:29:55Z User satisfaction study of Airasia flight reservation system using mobile application / Nurulasyikin Othman 2016 Othman, Nurulasyikin The customers today are on the move and they are using mobile application platform to get in touch with the latest updates. As mobile devices continue to grow to be part of daily life essentials, the need for "information anytime and anywhere" has been driving force for the increasing growth of mobile applications. This research is attempt to study the AirAsia flight reservation system using mobile application by analyzing the user satisfaction level and issues which contribute to the problem. Understanding the issues related to the application is crucial because it will lead to future improvements of the application itself. Questionnaire is used to record the feedback and measurement from respondents while End-User Computing Satisfaction (EUCS) and Goal Question Metric (GQM) technique is used to prepare the questionnaire and method to evaluate respondents' satisfaction level. 2016 Thesis https://ir.uitm.edu.my/id/eprint/63332/ https://ir.uitm.edu.my/id/eprint/63332/1/63332.PDF text en public masters Universiti Teknologi MARA (UiTM) Faculty of Computer and Mathematical Sciences Abdul Majid, Rogayah
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Abdul Majid, Rogayah
description	The customers today are on the move and they are using mobile application platform to get in touch with the latest updates. As mobile devices continue to grow to be part of daily life essentials, the need for "information anytime and anywhere" has been driving force for the increasing growth of mobile applications. This research is attempt to study the AirAsia flight reservation system using mobile application by analyzing the user satisfaction level and issues which contribute to the problem. Understanding the issues related to the application is crucial because it will lead to future improvements of the application itself. Questionnaire is used to record the feedback and measurement from respondents while End-User Computing Satisfaction (EUCS) and Goal Question Metric (GQM) technique is used to prepare the questionnaire and method to evaluate respondents' satisfaction level.
format	Thesis
qualification_level	Master's degree
author	Othman, Nurulasyikin
spellingShingle	Othman, Nurulasyikin User satisfaction study of Airasia flight reservation system using mobile application / Nurulasyikin Othman
author_facet	Othman, Nurulasyikin
author_sort	Othman, Nurulasyikin
title	User satisfaction study of Airasia flight reservation system using mobile application / Nurulasyikin Othman
title_short	User satisfaction study of Airasia flight reservation system using mobile application / Nurulasyikin Othman
title_full	User satisfaction study of Airasia flight reservation system using mobile application / Nurulasyikin Othman
title_fullStr	User satisfaction study of Airasia flight reservation system using mobile application / Nurulasyikin Othman
title_full_unstemmed	User satisfaction study of Airasia flight reservation system using mobile application / Nurulasyikin Othman
title_sort	user satisfaction study of airasia flight reservation system using mobile application / nurulasyikin othman
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2016
url	https://ir.uitm.edu.my/id/eprint/63332/1/63332.PDF
_version_	1783735316969947136

User satisfaction study of Airasia flight reservation system using mobile application / Nurulasyikin Othman

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