Innovation resistance (mobile banking) - a case of Hong Leong Bank Berhad (HLBB) / Irni Yuslaily Azura Abdul Razak

Mobile banking is a new innovation introduced by financial institutions after internet banking to improve and provide more efficient services to their customers. Mobile Banking is a service where customers can obtain banking information and perform banking transaction activities such as balance chec...

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Main Author:	Abdul Razak, Irni Yuslaily Azura
Format:	Thesis
Language:	English
Published:	2015
Subjects:	Electronic funds transfers
Online Access:	https://ir.uitm.edu.my/id/eprint/63754/1/63754.pdf
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id	my-uitm-ir.63754
record_format	uketd_dc
spelling	my-uitm-ir.637542022-07-28T10:37:57Z Innovation resistance (mobile banking) - a case of Hong Leong Bank Berhad (HLBB) / Irni Yuslaily Azura Abdul Razak 2015-01 Abdul Razak, Irni Yuslaily Azura Electronic funds transfers Mobile banking is a new innovation introduced by financial institutions after internet banking to improve and provide more efficient services to their customers. Mobile Banking is a service where customers can obtain banking information and perform banking transaction activities such as balance checking, money transfer to another account, bill payment by using via product of like a mobile phone. Although there are many research related to mobile banking, but little attention paid to the user resistance or barrier of this innovation. Most of the studies focus on adoption and intention to use this technology. Financial institutions that use or intensity using these innovations need to pay more attention to user resistance. User resistance or barriers to innovation will lead to certain restrictions and slow user acceptance. This study aims to identify and analyze the relationship between user resistance and different factors from innovation's characteristics and demographic factor. Six out of eight hypothesis was accepted (HI: Relative Advantage, H2: Compatibility, H3: Complexity, H4: Perceived Risk, H7: Education, H8: Income) while H5: Expectation for Better Services and product, H6: Age was rejected. Compatibility, Complexity and Perceived Risk are found as important factors that affect and determine consumers' resistance to mobile banking. Relative Advantage and Compatibility are found negatively effect on resistance mobile banking, while Complexity and Perceived Risk are found positively effect on resistance mobile banking. 2015-01 Thesis https://ir.uitm.edu.my/id/eprint/63754/ https://ir.uitm.edu.my/id/eprint/63754/1/63754.pdf text en public masters Universiti Teknologi MARA Faculty of Computer and Mathematical Sciences Zambri, Suzana
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Zambri, Suzana
topic	Electronic funds transfers
spellingShingle	Electronic funds transfers Abdul Razak, Irni Yuslaily Azura Innovation resistance (mobile banking) - a case of Hong Leong Bank Berhad (HLBB) / Irni Yuslaily Azura Abdul Razak
description	Mobile banking is a new innovation introduced by financial institutions after internet banking to improve and provide more efficient services to their customers. Mobile Banking is a service where customers can obtain banking information and perform banking transaction activities such as balance checking, money transfer to another account, bill payment by using via product of like a mobile phone. Although there are many research related to mobile banking, but little attention paid to the user resistance or barrier of this innovation. Most of the studies focus on adoption and intention to use this technology. Financial institutions that use or intensity using these innovations need to pay more attention to user resistance. User resistance or barriers to innovation will lead to certain restrictions and slow user acceptance. This study aims to identify and analyze the relationship between user resistance and different factors from innovation's characteristics and demographic factor. Six out of eight hypothesis was accepted (HI: Relative Advantage, H2: Compatibility, H3: Complexity, H4: Perceived Risk, H7: Education, H8: Income) while H5: Expectation for Better Services and product, H6: Age was rejected. Compatibility, Complexity and Perceived Risk are found as important factors that affect and determine consumers' resistance to mobile banking. Relative Advantage and Compatibility are found negatively effect on resistance mobile banking, while Complexity and Perceived Risk are found positively effect on resistance mobile banking.
format	Thesis
qualification_level	Master's degree
author	Abdul Razak, Irni Yuslaily Azura
author_facet	Abdul Razak, Irni Yuslaily Azura
author_sort	Abdul Razak, Irni Yuslaily Azura
title	Innovation resistance (mobile banking) - a case of Hong Leong Bank Berhad (HLBB) / Irni Yuslaily Azura Abdul Razak
title_short	Innovation resistance (mobile banking) - a case of Hong Leong Bank Berhad (HLBB) / Irni Yuslaily Azura Abdul Razak
title_full	Innovation resistance (mobile banking) - a case of Hong Leong Bank Berhad (HLBB) / Irni Yuslaily Azura Abdul Razak
title_fullStr	Innovation resistance (mobile banking) - a case of Hong Leong Bank Berhad (HLBB) / Irni Yuslaily Azura Abdul Razak
title_full_unstemmed	Innovation resistance (mobile banking) - a case of Hong Leong Bank Berhad (HLBB) / Irni Yuslaily Azura Abdul Razak
title_sort	innovation resistance (mobile banking) - a case of hong leong bank berhad (hlbb) / irni yuslaily azura abdul razak
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2015
url	https://ir.uitm.edu.my/id/eprint/63754/1/63754.pdf
_version_	1783735345212293120

Innovation resistance (mobile banking) - a case of Hong Leong Bank Berhad (HLBB) / Irni Yuslaily Azura Abdul Razak

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