Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir
This paper will evaluates service quality delivered by online payment service in E-Zakat Online Portal which is an online payment portal from Lembaga Zakat Selangor. E-Zakat online service quality will be evaluated using adopted framework identified by Ho and Lin (2010). The evaluation will be asses...
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| Format: | Thesis |
| Language: | English |
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2015
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| Online Access: | https://ir.uitm.edu.my/id/eprint/63761/1/63761.pdf |
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my-uitm-ir.637612022-07-28T07:37:33Z Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir 2015-01 Tahir, Mohamad Nazreen Alms (Zakat) Electronic funds transfers This paper will evaluates service quality delivered by online payment service in E-Zakat Online Portal which is an online payment portal from Lembaga Zakat Selangor. E-Zakat online service quality will be evaluated using adopted framework identified by Ho and Lin (2010). The evaluation will be assessed through 13 dimensions that cover four elements (Web Design, Customer Satisfaction, Assurance & Quality, and Information Provision). The data were analyzed using SPSS version 22 tools. 2015-01 Thesis https://ir.uitm.edu.my/id/eprint/63761/ https://ir.uitm.edu.my/id/eprint/63761/1/63761.pdf text en public masters Universiti Teknologi MARA Faculty of Computer and Mathematical Sciences Hashim, Mardziah (Assoc. Prof. ) |
| institution |
Universiti Teknologi MARA |
| collection |
UiTM Institutional Repository |
| language |
English |
| advisor |
Hashim, Mardziah (Assoc. Prof. ) |
| topic |
Alms (Zakat) Electronic funds transfers |
| spellingShingle |
Alms (Zakat) Electronic funds transfers Tahir, Mohamad Nazreen Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir |
| description |
This paper will evaluates service quality delivered by online payment service in E-Zakat Online Portal which is an online payment portal from Lembaga Zakat Selangor. E-Zakat online service quality will be evaluated using adopted framework identified by Ho and Lin (2010). The evaluation will be assessed through 13 dimensions that cover four elements (Web Design, Customer Satisfaction, Assurance & Quality, and Information Provision). The data were analyzed using SPSS version 22 tools. |
| format |
Thesis |
| qualification_level |
Master's degree |
| author |
Tahir, Mohamad Nazreen |
| author_facet |
Tahir, Mohamad Nazreen |
| author_sort |
Tahir, Mohamad Nazreen |
| title |
Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir |
| title_short |
Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir |
| title_full |
Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir |
| title_fullStr |
Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir |
| title_full_unstemmed |
Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir |
| title_sort |
evaluation of online payment service quality: a case study with e-zakat online (lembaga zakat selangor online payment portal) / mohamad nazreen tahir |
| granting_institution |
Universiti Teknologi MARA |
| granting_department |
Faculty of Computer and Mathematical Sciences |
| publishDate |
2015 |
| url |
https://ir.uitm.edu.my/id/eprint/63761/1/63761.pdf |
| _version_ |
1783735346688688128 |