Exploring customer knowledge management implementation in customer-centric organizations / Nurdiana Abdul Kuddus
In today current scenario, organizations started to realize the importance of customers to enhance organizations performance. Hotel industry is one of the unique industries that deal with customers from all over the world. In Malaysia, there are different organizations managing the hotels. Some are...
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| 主要作者: | |
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| 格式: | Thesis |
| 语言: | English |
| 出版: |
2013
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| 主题: | |
| 在线阅读: | https://ir.uitm.edu.my/id/eprint/63794/1/63794.pdf |
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