Assessing ePBT system success based on the DeLone and McLean information systems success model / Amilia Abu Bakar

The Government Transformation Programme (GTP) in Malaysia launched in January 2010 has stressed out on People First, Performance Now by using Key Performance Indicator (KPI) that offer clear measures designed to ensure that the government is working to better serve the needs of Malaysian. Ministry o...

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Main Author:	Abu Bakar, Amilia
Format:	Thesis
Language:	English
Published:	2012
Subjects:	System design
Online Access:	https://ir.uitm.edu.my/id/eprint/63800/1/63800.pdf
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id	my-uitm-ir.63800
record_format	uketd_dc
spelling	my-uitm-ir.638002022-07-28T10:44:03Z Assessing ePBT system success based on the DeLone and McLean information systems success model / Amilia Abu Bakar 2012-07 Abu Bakar, Amilia System design The Government Transformation Programme (GTP) in Malaysia launched in January 2010 has stressed out on People First, Performance Now by using Key Performance Indicator (KPI) that offer clear measures designed to ensure that the government is working to better serve the needs of Malaysian. Ministry of Housing and Local Government also has set one of their Ministry KPI as to increase the efficiency of the service delivery system of Local Authorities. Electronic Pihak Berkuasa Tempatan (ePBT) introduced in 2007 has been used by local authorities in enhancing their customer service has become ministry key measurement. This is an integrated system that includes accounting system, collecting taxes (in the form of assessment tax), grant licences and permits for any trade in its areas of jurisdiction. This study evaluated the Electronic Pihak Berkuasa Tempatan (ePBT) from user's perspective and tests the applicability of the updated DeLone and McLean IS Success Model for ePBT system. Using quantitative approach, user's responses from local authorities in Perak state are gathered. The findings of the study revealed that the ePBT system was successful through user's perspective and only three hypotheses for DeLone and McLean IS Succes Model are supported. Thus, this indicated that the DeLone and McLean IS Success Model are not applicable in ePBT system as one of application in local government. 2012-07 Thesis https://ir.uitm.edu.my/id/eprint/63800/ https://ir.uitm.edu.my/id/eprint/63800/1/63800.pdf text en public masters Universiti Teknologi MARA Faculty of Computer and Mathematical Sciences Mohd Ariffin, Nor Hapiza (Dr.)
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Mohd Ariffin, Nor Hapiza (Dr.)
topic	System design
spellingShingle	System design Abu Bakar, Amilia Assessing ePBT system success based on the DeLone and McLean information systems success model / Amilia Abu Bakar
description	The Government Transformation Programme (GTP) in Malaysia launched in January 2010 has stressed out on People First, Performance Now by using Key Performance Indicator (KPI) that offer clear measures designed to ensure that the government is working to better serve the needs of Malaysian. Ministry of Housing and Local Government also has set one of their Ministry KPI as to increase the efficiency of the service delivery system of Local Authorities. Electronic Pihak Berkuasa Tempatan (ePBT) introduced in 2007 has been used by local authorities in enhancing their customer service has become ministry key measurement. This is an integrated system that includes accounting system, collecting taxes (in the form of assessment tax), grant licences and permits for any trade in its areas of jurisdiction. This study evaluated the Electronic Pihak Berkuasa Tempatan (ePBT) from user's perspective and tests the applicability of the updated DeLone and McLean IS Success Model for ePBT system. Using quantitative approach, user's responses from local authorities in Perak state are gathered. The findings of the study revealed that the ePBT system was successful through user's perspective and only three hypotheses for DeLone and McLean IS Succes Model are supported. Thus, this indicated that the DeLone and McLean IS Success Model are not applicable in ePBT system as one of application in local government.
format	Thesis
qualification_level	Master's degree
author	Abu Bakar, Amilia
author_facet	Abu Bakar, Amilia
author_sort	Abu Bakar, Amilia
title	Assessing ePBT system success based on the DeLone and McLean information systems success model / Amilia Abu Bakar
title_short	Assessing ePBT system success based on the DeLone and McLean information systems success model / Amilia Abu Bakar
title_full	Assessing ePBT system success based on the DeLone and McLean information systems success model / Amilia Abu Bakar
title_fullStr	Assessing ePBT system success based on the DeLone and McLean information systems success model / Amilia Abu Bakar
title_full_unstemmed	Assessing ePBT system success based on the DeLone and McLean information systems success model / Amilia Abu Bakar
title_sort	assessing epbt system success based on the delone and mclean information systems success model / amilia abu bakar
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2012
url	https://ir.uitm.edu.my/id/eprint/63800/1/63800.pdf
_version_	1783735349229387776

Assessing ePBT system success based on the DeLone and McLean information systems success model / Amilia Abu Bakar

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