Usability evaluation on Complaint Management System at Penang Development Corporation / Nurrul Hidayah Abu Bakar
Complaints are a source of innovation and creativity to bring about systemic improvement in public service delivery. Therefore, Penang Development Corporation will continue to serve as the key focal point between the organization and the people in managing public complaint. Existing system known as...
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| Format: | Thesis |
| Language: | English |
| Published: |
2016
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| Online Access: | https://ir.uitm.edu.my/id/eprint/63890/1/63890.PDF |
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