Users evaluation on the effectiveness of ES usage at Jabatan Akauntan Negara Malaysia (JANM), Putrajaya / Fazlina Mohd Ali

Several organizations report success and significant process gains resulting from enterprise system (ES) implementation. In order to enhance their business process the deployment of ES is emerging around the globe. Enterprise System is also referring to Enterprise Resource Planning (ERP), is large i...

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Main Author:	Mohd Ali, Fazlina
Format:	Thesis
Language:	English
Published:	2012
Subjects:	Consumer behavior Consumers' preferences Consumer research Including consumer profiling
Online Access:	https://ir.uitm.edu.my/id/eprint/64114/1/64114.pdf
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id	my-uitm-ir.64114
record_format	uketd_dc
spelling	my-uitm-ir.641142022-10-31T07:21:43Z Users evaluation on the effectiveness of ES usage at Jabatan Akauntan Negara Malaysia (JANM), Putrajaya / Fazlina Mohd Ali 2012 Mohd Ali, Fazlina Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Internet in public administration. Automatic data processing. Electronic data processing Several organizations report success and significant process gains resulting from enterprise system (ES) implementation. In order to enhance their business process the deployment of ES is emerging around the globe. Enterprise System is also referring to Enterprise Resource Planning (ERP), is large integrated system development to meet needs of internal departments in an organization (Strong & Volkoff, 2010). Therefore, to distinguish the actual state of a company after the ES implementation, it is crucial to do assessment or evaluation on their Enterprise System. This research chose Jabatan Akauntan Negara Malaysia (JANM), Putrajaya as the case study to conduct evaluation on their ERP system. JANM is one of government department under Ministry of Finance (MOF), who implemented ERP on year 2005. The official government ERP system launched by JANM is Government Financial Management and Accounting System (GFMAS), product by SAP. After the implementation of the system, no formal or informal evaluation was conducted. Hence, this project to evaluate the system from users' perspectives is crucial in determining value for cost to assist the organization in understanding the value of the investment in daily operations. The Enterprise System Success (ESS) Model by Sedera et al. (2004) is used throughout this study to ensure the effectiveness of Enterprise System is evaluated accurately. Survey is conducted to 140 users with 106 completed survey returned. Results of the survey were analyzed using Statistical Program for Social Science (SPSS) software, version 15. The statistical data are presented in tabular form as well as its graphical representation to enhance understanding of the results of the study. The survey result, pointed out that 78.3% from 106 users perceived that the ERP system in JANM is effective to support them in their daily tasks. These valuable findings contribute to the top management of Information Technology (IT) of the organization in order to get overview of current state of the employees' performance and ERP impact. Furthermore, the findings from this research are helpful to JANM in order for them to judge level of effectiveness of the application among employees. 2012 Thesis https://ir.uitm.edu.my/id/eprint/64114/ https://ir.uitm.edu.my/id/eprint/64114/1/64114.pdf text en public masters Universiti Teknologi MARA (UiTM) Faculty of Computer and Mathematical Sciences Ahmad@Abd Mutalib, Aishah
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Ahmad@Abd Mutalib, Aishah
topic	Consumer behavior Consumers' preferences Consumer research Including consumer profiling Consumer behavior Consumers' preferences Consumer research Including consumer profiling
spellingShingle	Consumer behavior Consumers' preferences Consumer research Including consumer profiling Consumer behavior Consumers' preferences Consumer research Including consumer profiling Mohd Ali, Fazlina Users evaluation on the effectiveness of ES usage at Jabatan Akauntan Negara Malaysia (JANM), Putrajaya / Fazlina Mohd Ali
description	Several organizations report success and significant process gains resulting from enterprise system (ES) implementation. In order to enhance their business process the deployment of ES is emerging around the globe. Enterprise System is also referring to Enterprise Resource Planning (ERP), is large integrated system development to meet needs of internal departments in an organization (Strong & Volkoff, 2010). Therefore, to distinguish the actual state of a company after the ES implementation, it is crucial to do assessment or evaluation on their Enterprise System. This research chose Jabatan Akauntan Negara Malaysia (JANM), Putrajaya as the case study to conduct evaluation on their ERP system. JANM is one of government department under Ministry of Finance (MOF), who implemented ERP on year 2005. The official government ERP system launched by JANM is Government Financial Management and Accounting System (GFMAS), product by SAP. After the implementation of the system, no formal or informal evaluation was conducted. Hence, this project to evaluate the system from users' perspectives is crucial in determining value for cost to assist the organization in understanding the value of the investment in daily operations. The Enterprise System Success (ESS) Model by Sedera et al. (2004) is used throughout this study to ensure the effectiveness of Enterprise System is evaluated accurately. Survey is conducted to 140 users with 106 completed survey returned. Results of the survey were analyzed using Statistical Program for Social Science (SPSS) software, version 15. The statistical data are presented in tabular form as well as its graphical representation to enhance understanding of the results of the study. The survey result, pointed out that 78.3% from 106 users perceived that the ERP system in JANM is effective to support them in their daily tasks. These valuable findings contribute to the top management of Information Technology (IT) of the organization in order to get overview of current state of the employees' performance and ERP impact. Furthermore, the findings from this research are helpful to JANM in order for them to judge level of effectiveness of the application among employees.
format	Thesis
qualification_level	Master's degree
author	Mohd Ali, Fazlina
author_facet	Mohd Ali, Fazlina
author_sort	Mohd Ali, Fazlina
title	Users evaluation on the effectiveness of ES usage at Jabatan Akauntan Negara Malaysia (JANM), Putrajaya / Fazlina Mohd Ali
title_short	Users evaluation on the effectiveness of ES usage at Jabatan Akauntan Negara Malaysia (JANM), Putrajaya / Fazlina Mohd Ali
title_full	Users evaluation on the effectiveness of ES usage at Jabatan Akauntan Negara Malaysia (JANM), Putrajaya / Fazlina Mohd Ali
title_fullStr	Users evaluation on the effectiveness of ES usage at Jabatan Akauntan Negara Malaysia (JANM), Putrajaya / Fazlina Mohd Ali
title_full_unstemmed	Users evaluation on the effectiveness of ES usage at Jabatan Akauntan Negara Malaysia (JANM), Putrajaya / Fazlina Mohd Ali
title_sort	users evaluation on the effectiveness of es usage at jabatan akauntan negara malaysia (janm), putrajaya / fazlina mohd ali
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2012
url	https://ir.uitm.edu.my/id/eprint/64114/1/64114.pdf
_version_	1783735400248901632

Users evaluation on the effectiveness of ES usage at Jabatan Akauntan Negara Malaysia (JANM), Putrajaya / Fazlina Mohd Ali

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