Managing security management in IT Call Centre as an outsource company to the multi national bank / Waidah Ismail

The meaning of security management is a deployment to provide a centralised, holistic view of corporate security and providing protection in new level. Security Management System can be defined as a management system used for establishing and maintaining a secure information environment. The relatio...

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Main Author:	Ismail, Waidah
Format:	Thesis
Language:	English
Published:	2004
Subjects:	Information technology Information society Digital divide
Online Access:	https://ir.uitm.edu.my/id/eprint/64206/1/64206.PDF
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id	my-uitm-ir.64206
record_format	uketd_dc
spelling	my-uitm-ir.642062023-06-01T03:52:12Z Managing security management in IT Call Centre as an outsource company to the multi national bank / Waidah Ismail 2004 Ismail, Waidah Information technology. Information society. Digital divide The meaning of security management is a deployment to provide a centralised, holistic view of corporate security and providing protection in new level. Security Management System can be defined as a management system used for establishing and maintaining a secure information environment. The relationship between the Security Management, IT Call Centre and Outsourced Company can benefit the Multi National Bank. The Literature Review has stated that a few companies that has outsourced their application and support to the local company in Malaysia. Further research was done via Internet, journals and newspapers are a good approach to obtain the latest information on the viruses attached, security management tools and a successful outsourced company. There are two methodologies used are questionnaire and research. The data is being analyse and validate from the survey. The process identifies the performance and enables management to learn and improve their performance of business processes by identifying the best practise in the company or industry. The problems faced in this independent study were the two sections on the questionnaire and further analysis. As for further analysis, the Multi National should think based on the BITS Framework before performing outsourcing. The recommendation was done based on the questionnaire showing that outsourcing is the best solution for security. 2004 Thesis https://ir.uitm.edu.my/id/eprint/64206/ https://ir.uitm.edu.my/id/eprint/64206/1/64206.PDF text en public masters Universiti Teknologi Mara (UiTM) Faculty of Computer and Mathematical Sciences Isa, Mohd Ali
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Isa, Mohd Ali
topic	Information technology Information society Digital divide
spellingShingle	Information technology Information society Digital divide Ismail, Waidah Managing security management in IT Call Centre as an outsource company to the multi national bank / Waidah Ismail
description	The meaning of security management is a deployment to provide a centralised, holistic view of corporate security and providing protection in new level. Security Management System can be defined as a management system used for establishing and maintaining a secure information environment. The relationship between the Security Management, IT Call Centre and Outsourced Company can benefit the Multi National Bank. The Literature Review has stated that a few companies that has outsourced their application and support to the local company in Malaysia. Further research was done via Internet, journals and newspapers are a good approach to obtain the latest information on the viruses attached, security management tools and a successful outsourced company. There are two methodologies used are questionnaire and research. The data is being analyse and validate from the survey. The process identifies the performance and enables management to learn and improve their performance of business processes by identifying the best practise in the company or industry. The problems faced in this independent study were the two sections on the questionnaire and further analysis. As for further analysis, the Multi National should think based on the BITS Framework before performing outsourcing. The recommendation was done based on the questionnaire showing that outsourcing is the best solution for security.
format	Thesis
qualification_level	Master's degree
author	Ismail, Waidah
author_facet	Ismail, Waidah
author_sort	Ismail, Waidah
title	Managing security management in IT Call Centre as an outsource company to the multi national bank / Waidah Ismail
title_short	Managing security management in IT Call Centre as an outsource company to the multi national bank / Waidah Ismail
title_full	Managing security management in IT Call Centre as an outsource company to the multi national bank / Waidah Ismail
title_fullStr	Managing security management in IT Call Centre as an outsource company to the multi national bank / Waidah Ismail
title_full_unstemmed	Managing security management in IT Call Centre as an outsource company to the multi national bank / Waidah Ismail
title_sort	managing security management in it call centre as an outsource company to the multi national bank / waidah ismail
granting_institution	Universiti Teknologi Mara (UiTM)
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2004
url	https://ir.uitm.edu.my/id/eprint/64206/1/64206.PDF
_version_	1783735419988344832

Managing security management in IT Call Centre as an outsource company to the multi national bank / Waidah Ismail

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