Measuring user satisfaction of online web-based support system in International Islamic College (IIC) / Mohamad Kamal Md Dahlan

With the new information technology and the growth of internet have changed the way user interact. Therefore, it is appropriate to measures end-user satisfaction in web-based environment. The objectives of the research are to measure user satisfaction with online web-based support system in Internat...

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Main Author:	Md Dahlan, Mohamad Kamal
Format:	Thesis
Language:	English
Published:	2005
Subjects:	Web services
Online Access:	https://ir.uitm.edu.my/id/eprint/64231/1/64231.PDF
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id	my-uitm-ir.64231
record_format	uketd_dc
spelling	my-uitm-ir.642312023-07-24T03:08:10Z Measuring user satisfaction of online web-based support system in International Islamic College (IIC) / Mohamad Kamal Md Dahlan 2005 Md Dahlan, Mohamad Kamal Web services With the new information technology and the growth of internet have changed the way user interact. Therefore, it is appropriate to measures end-user satisfaction in web-based environment. The objectives of the research are to measure user satisfaction with online web-based support system in International Islamic College and to validate end user computing satisfaction (EUCS) instruments that proposed by Doll and Torkzadeh (1988).From the study, found that user satisfaction will be affected by working experience factors. In the findings also, noticed that working experience has the most satisfied with online web-based support system. Furthermore, online web-based support system seems not affected by gender and departments. However, there are several issues regarding to web-based environment that can be improved. Privacy and security are the issues that surround online service. Therefore, further research would be needed, as it can be another reason for measuring user satisfaction on the system itself. 2005 Thesis https://ir.uitm.edu.my/id/eprint/64231/ https://ir.uitm.edu.my/id/eprint/64231/1/64231.PDF text en public masters Universiti Teknologi Mara (UiTM) Faculty of Computer and Mathematical Sciences Daud, Aziah
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Daud, Aziah
topic	Web services
spellingShingle	Web services Md Dahlan, Mohamad Kamal Measuring user satisfaction of online web-based support system in International Islamic College (IIC) / Mohamad Kamal Md Dahlan
description	With the new information technology and the growth of internet have changed the way user interact. Therefore, it is appropriate to measures end-user satisfaction in web-based environment. The objectives of the research are to measure user satisfaction with online web-based support system in International Islamic College and to validate end user computing satisfaction (EUCS) instruments that proposed by Doll and Torkzadeh (1988).From the study, found that user satisfaction will be affected by working experience factors. In the findings also, noticed that working experience has the most satisfied with online web-based support system. Furthermore, online web-based support system seems not affected by gender and departments. However, there are several issues regarding to web-based environment that can be improved. Privacy and security are the issues that surround online service. Therefore, further research would be needed, as it can be another reason for measuring user satisfaction on the system itself.
format	Thesis
qualification_level	Master's degree
author	Md Dahlan, Mohamad Kamal
author_facet	Md Dahlan, Mohamad Kamal
author_sort	Md Dahlan, Mohamad Kamal
title	Measuring user satisfaction of online web-based support system in International Islamic College (IIC) / Mohamad Kamal Md Dahlan
title_short	Measuring user satisfaction of online web-based support system in International Islamic College (IIC) / Mohamad Kamal Md Dahlan
title_full	Measuring user satisfaction of online web-based support system in International Islamic College (IIC) / Mohamad Kamal Md Dahlan
title_fullStr	Measuring user satisfaction of online web-based support system in International Islamic College (IIC) / Mohamad Kamal Md Dahlan
title_full_unstemmed	Measuring user satisfaction of online web-based support system in International Islamic College (IIC) / Mohamad Kamal Md Dahlan
title_sort	measuring user satisfaction of online web-based support system in international islamic college (iic) / mohamad kamal md dahlan
granting_institution	Universiti Teknologi Mara (UiTM)
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2005
url	https://ir.uitm.edu.my/id/eprint/64231/1/64231.PDF
_version_	1783735422725128192

Measuring user satisfaction of online web-based support system in International Islamic College (IIC) / Mohamad Kamal Md Dahlan

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