Efficiency of IT Service Management System (ITSMS) implementation: a case study of Multimedia University IT service division / Wan Mohd Norazmizam Wan Zakaria

This research paper aims to evaluate the efficiency of the implementation IT Service Management System (ITSMS). To gather the information from the user and staff, this survey had conducted questionnaire sessions. The questionnaire had been distributed to 3 levels of people that are involved in this...

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Bibliographic Details
Main Author: Wan Zakaria, Wan Mohd Norazmizam
Format: Thesis
Published: 2012
Online Access:https://ir.uitm.edu.my/id/eprint/64276/1/64276.pdf
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