Evaluating the hospital information system quality in measuring user satisfaction at Hospital Sultanah Bahiyah Alor Star / Norzamzaliza Che Husin

Healthcare Information System also known as Hospital Information System has been an important issue to the Ministry of Health (MOH) Malaysia for many years. The use of HIS is increase rendering to new development and research in hospital technology. Much research has been conducted into acceptance o...

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Main Author:	Che Husin, Norzamzaliza
Format:	Thesis
Language:	English
Published:	2012
Subjects:	Medical centers Hospitals Dispensaries Clinics
Online Access:	https://ir.uitm.edu.my/id/eprint/64331/1/64331.PDF
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id	my-uitm-ir.64331
record_format	uketd_dc
spelling	my-uitm-ir.643312023-06-18T10:35:39Z Evaluating the hospital information system quality in measuring user satisfaction at Hospital Sultanah Bahiyah Alor Star / Norzamzaliza Che Husin 2012 Che Husin, Norzamzaliza Medical centers. Hospitals. Dispensaries. Clinics Healthcare Information System also known as Hospital Information System has been an important issue to the Ministry of Health (MOH) Malaysia for many years. The use of HIS is increase rendering to new development and research in hospital technology. Much research has been conducted into acceptance of Hospital Information System, however there has been little research conducted on user satisfaction in such systems. Hospital Sultanah Bahiyah is one of the selected hospitals in Malaysia to run the project name; Hospital Information and Communication Technology (HICT). Hospital Sultanah Bahiyah has fully rolled out integrated Hospital Information System in mid-2008. Hospital Sultanah Bahiyah using web-based Hospital Information System that included of 16 modules. Users at Hospital Sultanah Bahiyah consist of physicians, nurses, laboratory technologies, pharmacist, and others within a healthcare facility that interacts with the essential processes. The main objective of this study is to evaluate the Hospital Information System quality in measuring user satisfaction at Hospital Sultanah Bahiyah. This study will use qualitative response to evaluate HIS quality in measuring the level of user satisfaction. From the result of qualitative response, recommendations will provide to improve the level of user satisfaction upon Hospital Information System. Samples from 209 respondents from Hospital Sultanah Bahiyah gathered and analysed using mix method; quantitative and qualitative approaches. The results show that there are significant differences between different types of users for HIS in Hospital Sultanah Bahiyah in terms of the quality of HIS, information quality and service quality. Quantitative result show female, nurses, age between 26 to 35 years old, and user with 1 to 5 years working experience is the highest group that satisfied with HIS. Thus, there is a need for further improvement on the system based on the different type of users. 2012 Thesis https://ir.uitm.edu.my/id/eprint/64331/ https://ir.uitm.edu.my/id/eprint/64331/1/64331.PDF text en public masters Universiti Teknologi Mara (UiTM) Faculty of Computer and Mathematical Sciences Wan Mohd Isa, Wan Abdul Rahim (Dr.)
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Wan Mohd Isa, Wan Abdul Rahim (Dr.)
topic	Medical centers Hospitals Dispensaries Clinics
spellingShingle	Medical centers Hospitals Dispensaries Clinics Che Husin, Norzamzaliza Evaluating the hospital information system quality in measuring user satisfaction at Hospital Sultanah Bahiyah Alor Star / Norzamzaliza Che Husin
description	Healthcare Information System also known as Hospital Information System has been an important issue to the Ministry of Health (MOH) Malaysia for many years. The use of HIS is increase rendering to new development and research in hospital technology. Much research has been conducted into acceptance of Hospital Information System, however there has been little research conducted on user satisfaction in such systems. Hospital Sultanah Bahiyah is one of the selected hospitals in Malaysia to run the project name; Hospital Information and Communication Technology (HICT). Hospital Sultanah Bahiyah has fully rolled out integrated Hospital Information System in mid-2008. Hospital Sultanah Bahiyah using web-based Hospital Information System that included of 16 modules. Users at Hospital Sultanah Bahiyah consist of physicians, nurses, laboratory technologies, pharmacist, and others within a healthcare facility that interacts with the essential processes. The main objective of this study is to evaluate the Hospital Information System quality in measuring user satisfaction at Hospital Sultanah Bahiyah. This study will use qualitative response to evaluate HIS quality in measuring the level of user satisfaction. From the result of qualitative response, recommendations will provide to improve the level of user satisfaction upon Hospital Information System. Samples from 209 respondents from Hospital Sultanah Bahiyah gathered and analysed using mix method; quantitative and qualitative approaches. The results show that there are significant differences between different types of users for HIS in Hospital Sultanah Bahiyah in terms of the quality of HIS, information quality and service quality. Quantitative result show female, nurses, age between 26 to 35 years old, and user with 1 to 5 years working experience is the highest group that satisfied with HIS. Thus, there is a need for further improvement on the system based on the different type of users.
format	Thesis
qualification_level	Master's degree
author	Che Husin, Norzamzaliza
author_facet	Che Husin, Norzamzaliza
author_sort	Che Husin, Norzamzaliza
title	Evaluating the hospital information system quality in measuring user satisfaction at Hospital Sultanah Bahiyah Alor Star / Norzamzaliza Che Husin
title_short	Evaluating the hospital information system quality in measuring user satisfaction at Hospital Sultanah Bahiyah Alor Star / Norzamzaliza Che Husin
title_full	Evaluating the hospital information system quality in measuring user satisfaction at Hospital Sultanah Bahiyah Alor Star / Norzamzaliza Che Husin
title_fullStr	Evaluating the hospital information system quality in measuring user satisfaction at Hospital Sultanah Bahiyah Alor Star / Norzamzaliza Che Husin
title_full_unstemmed	Evaluating the hospital information system quality in measuring user satisfaction at Hospital Sultanah Bahiyah Alor Star / Norzamzaliza Che Husin
title_sort	evaluating the hospital information system quality in measuring user satisfaction at hospital sultanah bahiyah alor star / norzamzaliza che husin
granting_institution	Universiti Teknologi Mara (UiTM)
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2012
url	https://ir.uitm.edu.my/id/eprint/64331/1/64331.PDF
_version_	1783735442800115712

Evaluating the hospital information system quality in measuring user satisfaction at Hospital Sultanah Bahiyah Alor Star / Norzamzaliza Che Husin

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