Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani

e- Services is becomes a required system in organisations nowadays. This e-Service system can help the organisation to deliver their services in a better way. Hence, Universiti Tun Hussein Onn Malaysia (UTHM) is applying the Total Campus Integrated System (TCIS) as their e-Service application. With...

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Main Author:	Mohamed Ali @ Md Hani, Mohd Hatta
Format:	Thesis
Language:	English
Published:	2012
Subjects:	Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/64619/1/64619.pdf
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id	my-uitm-ir.64619
record_format	uketd_dc
spelling	my-uitm-ir.646192023-05-17T03:21:23Z Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani 2012 Mohamed Ali @ Md Hani, Mohd Hatta Consumer satisfaction Computers in education. Information technology e- Services is becomes a required system in organisations nowadays. This e-Service system can help the organisation to deliver their services in a better way. Hence, Universiti Tun Hussein Onn Malaysia (UTHM) is applying the Total Campus Integrated System (TCIS) as their e-Service application. With the objective to penetrate quality of service in the administrative services in the university. However, whether this implementation and the transformation that have been made cater the user satisfaction? Does it give an impact to the service quality? This issued is related with the customer satisfaction and this study is to evaluate the user satisfaction and perception towards the TCIS. User satisfaction is believed to have an impact in term of service quality. Therefore the effort on better understanding the co- related between service quality and user satisfaction must be done. Preliminary research has shown that TCIS is not yet being evaluated. With the 11 critical success factor and 7 demographic profile, adopted from user satisfaction model by (Bailey and Pearson, 1983; Doll and Torkzadeh, 1988; Yoo and Donthu, 2001; Yang, et al., 2005), Sugianto and Tojib, (2006) Wixom and Todd (2005) and Ong et al. (2009), a model of user satisfaction evaluation assessment for TCIS has been introduced. 400 staff was randomly selected to participate in the research. The results were revised and revalidate to understand the user satisfaction. Recommendations were provided after the level of satisfaction has been identified. It is believed by the recommendation that will be provide it will help the development team to understand about the staff perception, trend and behaviour. Furthermore, this will also help to improve the quality of the system and enhance the University Tun Hussein Onn Malaysia in developing best practice of e-Service portal and enhancing the user satisfactions. 2012 Thesis https://ir.uitm.edu.my/id/eprint/64619/ https://ir.uitm.edu.my/id/eprint/64619/1/64619.pdf text en public masters Universiti Teknologi MARA (UiTM) Faculty of Computer and Mathematical Sciences Janom, Norjansalika
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Janom, Norjansalika
topic	Consumer satisfaction Consumer satisfaction
spellingShingle	Consumer satisfaction Consumer satisfaction Mohamed Ali @ Md Hani, Mohd Hatta Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani
description	e- Services is becomes a required system in organisations nowadays. This e-Service system can help the organisation to deliver their services in a better way. Hence, Universiti Tun Hussein Onn Malaysia (UTHM) is applying the Total Campus Integrated System (TCIS) as their e-Service application. With the objective to penetrate quality of service in the administrative services in the university. However, whether this implementation and the transformation that have been made cater the user satisfaction? Does it give an impact to the service quality? This issued is related with the customer satisfaction and this study is to evaluate the user satisfaction and perception towards the TCIS. User satisfaction is believed to have an impact in term of service quality. Therefore the effort on better understanding the co- related between service quality and user satisfaction must be done. Preliminary research has shown that TCIS is not yet being evaluated. With the 11 critical success factor and 7 demographic profile, adopted from user satisfaction model by (Bailey and Pearson, 1983; Doll and Torkzadeh, 1988; Yoo and Donthu, 2001; Yang, et al., 2005), Sugianto and Tojib, (2006) Wixom and Todd (2005) and Ong et al. (2009), a model of user satisfaction evaluation assessment for TCIS has been introduced. 400 staff was randomly selected to participate in the research. The results were revised and revalidate to understand the user satisfaction. Recommendations were provided after the level of satisfaction has been identified. It is believed by the recommendation that will be provide it will help the development team to understand about the staff perception, trend and behaviour. Furthermore, this will also help to improve the quality of the system and enhance the University Tun Hussein Onn Malaysia in developing best practice of e-Service portal and enhancing the user satisfactions.
format	Thesis
qualification_level	Master's degree
author	Mohamed Ali @ Md Hani, Mohd Hatta
author_facet	Mohamed Ali @ Md Hani, Mohd Hatta
author_sort	Mohamed Ali @ Md Hani, Mohd Hatta
title	Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani
title_short	Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani
title_full	Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani
title_fullStr	Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani
title_full_unstemmed	Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani
title_sort	evaluating user satisfaction of universiti tun hussein onn malaysia total campus integrated system (tcis) / mohd hatta mohamed ali @ md hani
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2012
url	https://ir.uitm.edu.my/id/eprint/64619/1/64619.pdf
_version_	1783735499572117504

Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani

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