An investigation on educational website elements towards user satisfaction from the perspective of IIC students / Sharifah Nadia Syed Khastudin

A study of an educational website between IIC, KUIS and USM from the perspective of IIC students will look at the user satisfaction for each of the websites. The research objectives are to determine the relationship between the website elements and user satisfaction, to compare the level of user int...

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Main Author:	Syed Khastudin, Sharifah Nadia
Format:	Thesis
Language:	English
Published:	2015
Subjects:	Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/64624/1/64624.pdf
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id	my-uitm-ir.64624
record_format	uketd_dc
spelling	my-uitm-ir.646242023-05-17T03:55:38Z An investigation on educational website elements towards user satisfaction from the perspective of IIC students / Sharifah Nadia Syed Khastudin 2015 Syed Khastudin, Sharifah Nadia Consumer satisfaction Technology. Information technology. Internet in higher education World Wide Web. Web portals. Web site development A study of an educational website between IIC, KUIS and USM from the perspective of IIC students will look at the user satisfaction for each of the websites. The research objectives are to determine the relationship between the website elements and user satisfaction, to compare the level of user interaction satisfaction between the websites and to capture the emotions involved in the comparative study of the three websites. The feedbacks from IIC website users' shows the website have bad design, the color was dull, the layout was simple, unfriendly and their feelings involved were bored, unhappy and confused. The methodologies used in this study were QUIS tool, Shneiderman model of Eight Golden Rules and Desmet model of PrEmo tool. QUIS tool used to evaluate the user satisfaction, while Eight Golden Rules for user interface guideline and PrEmo tool for emotion evaluation experiment with the respondents. The user satisfaction has been evaluated by referring to website elements such as screen, website capabilities, multimedia and emotion. The findings showed that the website element that has strong relationship with user satisfaction was emotion. While the highest level of user satisfaction comes from USM website. The implication of the study was USM website can be a benchmark in proposing a new design for IIC website future work. As for the limitation, the challenge comes from the size of population which it only covers a sample of population from IIC. It is better to get a sample of population from USM and KUIS as well. 2015 Thesis https://ir.uitm.edu.my/id/eprint/64624/ https://ir.uitm.edu.my/id/eprint/64624/1/64624.pdf text en public masters Universiti Teknologi MARA (UiTM) Faculty of Computer and Mathematical Sciences Redzuan, Fauziah
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Redzuan, Fauziah
topic	Consumer satisfaction Consumer satisfaction Consumer satisfaction
spellingShingle	Consumer satisfaction Consumer satisfaction Consumer satisfaction Syed Khastudin, Sharifah Nadia An investigation on educational website elements towards user satisfaction from the perspective of IIC students / Sharifah Nadia Syed Khastudin
description	A study of an educational website between IIC, KUIS and USM from the perspective of IIC students will look at the user satisfaction for each of the websites. The research objectives are to determine the relationship between the website elements and user satisfaction, to compare the level of user interaction satisfaction between the websites and to capture the emotions involved in the comparative study of the three websites. The feedbacks from IIC website users' shows the website have bad design, the color was dull, the layout was simple, unfriendly and their feelings involved were bored, unhappy and confused. The methodologies used in this study were QUIS tool, Shneiderman model of Eight Golden Rules and Desmet model of PrEmo tool. QUIS tool used to evaluate the user satisfaction, while Eight Golden Rules for user interface guideline and PrEmo tool for emotion evaluation experiment with the respondents. The user satisfaction has been evaluated by referring to website elements such as screen, website capabilities, multimedia and emotion. The findings showed that the website element that has strong relationship with user satisfaction was emotion. While the highest level of user satisfaction comes from USM website. The implication of the study was USM website can be a benchmark in proposing a new design for IIC website future work. As for the limitation, the challenge comes from the size of population which it only covers a sample of population from IIC. It is better to get a sample of population from USM and KUIS as well.
format	Thesis
qualification_level	Master's degree
author	Syed Khastudin, Sharifah Nadia
author_facet	Syed Khastudin, Sharifah Nadia
author_sort	Syed Khastudin, Sharifah Nadia
title	An investigation on educational website elements towards user satisfaction from the perspective of IIC students / Sharifah Nadia Syed Khastudin
title_short	An investigation on educational website elements towards user satisfaction from the perspective of IIC students / Sharifah Nadia Syed Khastudin
title_full	An investigation on educational website elements towards user satisfaction from the perspective of IIC students / Sharifah Nadia Syed Khastudin
title_fullStr	An investigation on educational website elements towards user satisfaction from the perspective of IIC students / Sharifah Nadia Syed Khastudin
title_full_unstemmed	An investigation on educational website elements towards user satisfaction from the perspective of IIC students / Sharifah Nadia Syed Khastudin
title_sort	investigation on educational website elements towards user satisfaction from the perspective of iic students / sharifah nadia syed khastudin
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2015
url	https://ir.uitm.edu.my/id/eprint/64624/1/64624.pdf
_version_	1783735500808388608

An investigation on educational website elements towards user satisfaction from the perspective of IIC students / Sharifah Nadia Syed Khastudin

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