UniFi high speed broadband: an empirical analysis of customer satisfaction in Malaysia / Nafizah Ramli
This study measured customer satisfaction from the perspective of Malaysian consumers towards high speed broadband. UniFi is a product of Telekom Malaysia that offers high speed broadband to Malaysian consumers. The objective of this study is to identify the expectations of UniFi customers, to deter...
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| 格式: | Thesis |
| 语言: | English |
| 出版: |
2012
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| 主题: | |
| 在线阅读: | https://ir.uitm.edu.my/id/eprint/64894/1/64894.pdf |
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