E-learning service quality case study: Al Madinah International University / Nur Amirah Abd Rahman

E-learning is computer based learning with communication technology that using Wide Area Networks (WAN) in supporting distance learning. E-learning service quality are ways to know user needs, the service meets their expectations and user satisfaction by fulfilling user requirements. Moreover, disti...

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Main Author:	Abd Rahman, Nur Amirah
Format:	Thesis
Language:	English
Published:	2017
Subjects:	Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/64952/1/64952.pdf
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id	my-uitm-ir.64952
record_format	uketd_dc
spelling	my-uitm-ir.649522023-01-04T00:15:07Z E-learning service quality case study: Al Madinah International University / Nur Amirah Abd Rahman 2017 Abd Rahman, Nur Amirah Consumer satisfaction Blended learning. Computer assisted instruction. Programmed instruction E-learning is computer based learning with communication technology that using Wide Area Networks (WAN) in supporting distance learning. E-learning service quality are ways to know user needs, the service meets their expectations and user satisfaction by fulfilling user requirements. Moreover, distinction between learning content and website content need to be parallel whereby both will influence each other and affect user perception and satisfaction. As been concluded, concern occurs on how the factors of elearning service quality affects the quality of e-learning system in education. Moreover, knowing that user is a pillar of the e-learning system, this research is intended to find out whether the user satisfaction has any influence on e-learning system quality. Three dimensions in evaluate e-learning service quality that consist of system design, system delivery and system outcome have been used as platform in measuring the success of elearning system. Three influencing factors have been chosen as attributes in collecting data through survey; User Satisfaction, System Quality, and Information Quality. Data have being analyzed using SPSS in determine the level of user satisfaction towards elearning system. Results from the analysis have shown that respondents from Al Madinah University were satisfied with the student portal site. 2017 Thesis https://ir.uitm.edu.my/id/eprint/64952/ https://ir.uitm.edu.my/id/eprint/64952/1/64952.pdf text en public masters Universiti Teknologi MARA (UiTM) Faculty of Computer and Mathematical Sciences Abdul Hamid, Nor Hayati
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Abdul Hamid, Nor Hayati
topic	Consumer satisfaction Consumer satisfaction
spellingShingle	Consumer satisfaction Consumer satisfaction Abd Rahman, Nur Amirah E-learning service quality case study: Al Madinah International University / Nur Amirah Abd Rahman
description	E-learning is computer based learning with communication technology that using Wide Area Networks (WAN) in supporting distance learning. E-learning service quality are ways to know user needs, the service meets their expectations and user satisfaction by fulfilling user requirements. Moreover, distinction between learning content and website content need to be parallel whereby both will influence each other and affect user perception and satisfaction. As been concluded, concern occurs on how the factors of elearning service quality affects the quality of e-learning system in education. Moreover, knowing that user is a pillar of the e-learning system, this research is intended to find out whether the user satisfaction has any influence on e-learning system quality. Three dimensions in evaluate e-learning service quality that consist of system design, system delivery and system outcome have been used as platform in measuring the success of elearning system. Three influencing factors have been chosen as attributes in collecting data through survey; User Satisfaction, System Quality, and Information Quality. Data have being analyzed using SPSS in determine the level of user satisfaction towards elearning system. Results from the analysis have shown that respondents from Al Madinah University were satisfied with the student portal site.
format	Thesis
qualification_level	Master's degree
author	Abd Rahman, Nur Amirah
author_facet	Abd Rahman, Nur Amirah
author_sort	Abd Rahman, Nur Amirah
title	E-learning service quality case study: Al Madinah International University / Nur Amirah Abd Rahman
title_short	E-learning service quality case study: Al Madinah International University / Nur Amirah Abd Rahman
title_full	E-learning service quality case study: Al Madinah International University / Nur Amirah Abd Rahman
title_fullStr	E-learning service quality case study: Al Madinah International University / Nur Amirah Abd Rahman
title_full_unstemmed	E-learning service quality case study: Al Madinah International University / Nur Amirah Abd Rahman
title_sort	e-learning service quality case study: al madinah international university / nur amirah abd rahman
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2017
url	https://ir.uitm.edu.my/id/eprint/64952/1/64952.pdf
_version_	1783735527327924224

E-learning service quality case study: Al Madinah International University / Nur Amirah Abd Rahman

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