Behavioral intention towards mobile banking / Intan Syazwani Saleh

The advancement of technology and the raise of smart devices ownership in Malaysia has eventually increase the exploration of mobile banking services. Mobile banking has been first commercialize in Malaysia on 2005 and expected to growth. Despite the exponential growth, the mobile banking penetratio...

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Bibliographic Details
Main Author:	Saleh, Intan Syazwani
Format:	Thesis
Language:	English
Published:	2017
Subjects:	Consumer behavior Consumers' preferences Consumer research Including consumer profiling Electronic funds transfers
Online Access:	https://ir.uitm.edu.my/id/eprint/64976/1/64976.pdf
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id	my-uitm-ir.64976
record_format	uketd_dc
spelling	my-uitm-ir.649762023-01-04T00:26:39Z Behavioral intention towards mobile banking / Intan Syazwani Saleh 2017 Saleh, Intan Syazwani Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Electronic funds transfers The advancement of technology and the raise of smart devices ownership in Malaysia has eventually increase the exploration of mobile banking services. Mobile banking has been first commercialize in Malaysia on 2005 and expected to growth. Despite the exponential growth, the mobile banking penetration rate is slow compared to online banking. Thus, this study was purposed to have insight on customer's behavioral intention. Therefore the factors and perceived risks are to identify in this study. Indepth, UTAUT2 model are use across this study to determine customer's behavioral intention. The model was tested in quantitative study conducted among young professionals in Klang Valley, Malaysia. The self-administered and email questionnaire with 384 valid selected results are indicated as following: (1) Impeding factors are found to be not the substantial barrier towards behavioral intention. (2) Perceived risk has moderate antecedent to behavioral intention and (3) Habit, price value and performance expectancy were found to be the most significant antecedents towards behavioral intention. 2017 Thesis https://ir.uitm.edu.my/id/eprint/64976/ https://ir.uitm.edu.my/id/eprint/64976/1/64976.pdf text en public masters Universiti Teknologi MARA (UiTM) Faculty of Computer and Mathematical Sciences Hamidi, Saidatul Rahah Shuhidan, Shuhaida
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Hamidi, Saidatul Rahah Shuhidan, Shuhaida
topic	Consumer behavior Consumers' preferences Consumer research Including consumer profiling Electronic funds transfers
spellingShingle	Consumer behavior Consumers' preferences Consumer research Including consumer profiling Electronic funds transfers Saleh, Intan Syazwani Behavioral intention towards mobile banking / Intan Syazwani Saleh
description	The advancement of technology and the raise of smart devices ownership in Malaysia has eventually increase the exploration of mobile banking services. Mobile banking has been first commercialize in Malaysia on 2005 and expected to growth. Despite the exponential growth, the mobile banking penetration rate is slow compared to online banking. Thus, this study was purposed to have insight on customer's behavioral intention. Therefore the factors and perceived risks are to identify in this study. Indepth, UTAUT2 model are use across this study to determine customer's behavioral intention. The model was tested in quantitative study conducted among young professionals in Klang Valley, Malaysia. The self-administered and email questionnaire with 384 valid selected results are indicated as following: (1) Impeding factors are found to be not the substantial barrier towards behavioral intention. (2) Perceived risk has moderate antecedent to behavioral intention and (3) Habit, price value and performance expectancy were found to be the most significant antecedents towards behavioral intention.
format	Thesis
qualification_level	Master's degree
author	Saleh, Intan Syazwani
author_facet	Saleh, Intan Syazwani
author_sort	Saleh, Intan Syazwani
title	Behavioral intention towards mobile banking / Intan Syazwani Saleh
title_short	Behavioral intention towards mobile banking / Intan Syazwani Saleh
title_full	Behavioral intention towards mobile banking / Intan Syazwani Saleh
title_fullStr	Behavioral intention towards mobile banking / Intan Syazwani Saleh
title_full_unstemmed	Behavioral intention towards mobile banking / Intan Syazwani Saleh
title_sort	behavioral intention towards mobile banking / intan syazwani saleh
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2017
url	https://ir.uitm.edu.my/id/eprint/64976/1/64976.pdf
_version_	1783735529285615616

Behavioral intention towards mobile banking / Intan Syazwani Saleh

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