Applying card sorting technique in Debt Management System (DMS) module development / Mohd Ezril Zakaria

It is undeniable that having a good system is important especially when it deals with sensitive transaction such as payment. In many financial organizations nowadays, it is must for them to have a Debt Management System (DMS) to keep track customer's debt payment, organizing payment collector&#...

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Main Author:	Zakaria, Mohd Ezril
Format:	Thesis
Language:	English
Published:	2017
Subjects:	Financial management Business finance Corporation finance System design
Online Access:	https://ir.uitm.edu.my/id/eprint/65055/1/65055.pdf
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id	my-uitm-ir.65055
record_format	uketd_dc
spelling	my-uitm-ir.650552023-01-20T00:31:09Z Applying card sorting technique in Debt Management System (DMS) module development / Mohd Ezril Zakaria 2017 Zakaria, Mohd Ezril Financial management. Business finance. Corporation finance System design It is undeniable that having a good system is important especially when it deals with sensitive transaction such as payment. In many financial organizations nowadays, it is must for them to have a Debt Management System (DMS) to keep track customer's debt payment, organizing payment collector's visit timetable, to keep all call log transaction, performing reminder for debtors and many more. In Koperasi Wawasan Malaysia Berhad (Kowamas) itself, DMS was also purposely designed to manage all those criteria in above mentioned and of course, it will also bring to improve current efficiency level. In the perspective of top management level, they believe that by having a good DMS will hopefully can increase the payment collection figure by 30% and reducing the number of non-performed loan (NPL).The objective of this project are i) To identify a suitable type of card sorting technique for this project, ii) To design and conduct a card sorting exercise and iii) To suggest improved design of DMS module. An open-ended interview has been conducted as a preliminary study to identify the difficulties facing by the DMS users in terms of functionality, the naming on the menu inside DMS module and also the similarity task in DMS module. Through this preliminary study, a thematic analysis was conducted to analyse the preliminary finding in terms of empathy and interaction of DMS user in Kowamas. The process continue by performing card sorting exercise to help payment operators to organize the entire attribute of the current DMS into categories where through the analysis, an improved design of DMS will be suggested to be implemented in Kowamas. The future works for this project are i) applying this card sorting technique in different area of study such as health and academic and ii) Conducting different card sorting technique to study into one system to understand the variety of finding based on the technique use. 2017 Thesis https://ir.uitm.edu.my/id/eprint/65055/ https://ir.uitm.edu.my/id/eprint/65055/1/65055.pdf text en public masters Universiti Teknologi MARA (UiTM) Faculty of Computer and Mathematical Sciences Abdul Razak, Fariza Hanis
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Abdul Razak, Fariza Hanis
topic	Financial management Business finance Corporation finance System design
spellingShingle	Financial management Business finance Corporation finance System design Zakaria, Mohd Ezril Applying card sorting technique in Debt Management System (DMS) module development / Mohd Ezril Zakaria
description	It is undeniable that having a good system is important especially when it deals with sensitive transaction such as payment. In many financial organizations nowadays, it is must for them to have a Debt Management System (DMS) to keep track customer's debt payment, organizing payment collector's visit timetable, to keep all call log transaction, performing reminder for debtors and many more. In Koperasi Wawasan Malaysia Berhad (Kowamas) itself, DMS was also purposely designed to manage all those criteria in above mentioned and of course, it will also bring to improve current efficiency level. In the perspective of top management level, they believe that by having a good DMS will hopefully can increase the payment collection figure by 30% and reducing the number of non-performed loan (NPL).The objective of this project are i) To identify a suitable type of card sorting technique for this project, ii) To design and conduct a card sorting exercise and iii) To suggest improved design of DMS module. An open-ended interview has been conducted as a preliminary study to identify the difficulties facing by the DMS users in terms of functionality, the naming on the menu inside DMS module and also the similarity task in DMS module. Through this preliminary study, a thematic analysis was conducted to analyse the preliminary finding in terms of empathy and interaction of DMS user in Kowamas. The process continue by performing card sorting exercise to help payment operators to organize the entire attribute of the current DMS into categories where through the analysis, an improved design of DMS will be suggested to be implemented in Kowamas. The future works for this project are i) applying this card sorting technique in different area of study such as health and academic and ii) Conducting different card sorting technique to study into one system to understand the variety of finding based on the technique use.
format	Thesis
qualification_level	Master's degree
author	Zakaria, Mohd Ezril
author_facet	Zakaria, Mohd Ezril
author_sort	Zakaria, Mohd Ezril
title	Applying card sorting technique in Debt Management System (DMS) module development / Mohd Ezril Zakaria
title_short	Applying card sorting technique in Debt Management System (DMS) module development / Mohd Ezril Zakaria
title_full	Applying card sorting technique in Debt Management System (DMS) module development / Mohd Ezril Zakaria
title_fullStr	Applying card sorting technique in Debt Management System (DMS) module development / Mohd Ezril Zakaria
title_full_unstemmed	Applying card sorting technique in Debt Management System (DMS) module development / Mohd Ezril Zakaria
title_sort	applying card sorting technique in debt management system (dms) module development / mohd ezril zakaria
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2017
url	https://ir.uitm.edu.my/id/eprint/65055/1/65055.pdf
_version_	1783735533637206016

Applying card sorting technique in Debt Management System (DMS) module development / Mohd Ezril Zakaria

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