The relationship between online banking practices and consumer trust at Faculty of Medicine Universiti Teknologi MARA, Sg. Buloh Campus / Zeffy Azreen Azlan

The main objective of this research is to study the relationship between privacy, security, usability, bank reputation and consumer tmst at Administration Department, Faculty of Medicine, Universiti Teknologi MARA (UiTM). The research design used in this study is correlational and descriptive resear...

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Main Author:	Azlan, Zeffy Azreen
Format:	Thesis
Language:	English
Published:	2017
Subjects:	Consumer behavior Consumers' preferences Consumer research Including consumer profiling Banking
Online Access:	https://ir.uitm.edu.my/id/eprint/68855/1/68855.pdf
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id	my-uitm-ir.68855
record_format	uketd_dc
spelling	my-uitm-ir.688552022-10-21T07:48:45Z The relationship between online banking practices and consumer trust at Faculty of Medicine Universiti Teknologi MARA, Sg. Buloh Campus / Zeffy Azreen Azlan 2017 Azlan, Zeffy Azreen Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Banking The main objective of this research is to study the relationship between privacy, security, usability, bank reputation and consumer tmst at Administration Department, Faculty of Medicine, Universiti Teknologi MARA (UiTM). The research design used in this study is correlational and descriptive research while the instrument used is from questionnaire that has been distributed to the employees at the organization for the total of 80 respondents. The sampling technique used was simple random sampling technique. Based on the findings, the organization has a very strong relationship between privacy, security, usability, bank reputation and consumer tmst. The analysis shows that the r value is (r=0.850) and the p value is < 0.01 level. Based on the analysis, it was find that the highest score of banking practices was security (M=4.0906) and followed by the lowest ranking which was bank reputation (M=3.9500). It can be concluded that the four factors privacy, security, usability, bank reputation are an important factors that associated with consumer tmst. 2017 Thesis https://ir.uitm.edu.my/id/eprint/68855/ https://ir.uitm.edu.my/id/eprint/68855/1/68855.pdf text en public degree Universiti Teknologi MARA (UiTM) Faculty of Business and Management Azmi, Farah Syazreena
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Azmi, Farah Syazreena
topic	Consumer behavior Consumers' preferences Consumer research Including consumer profiling Banking
spellingShingle	Consumer behavior Consumers' preferences Consumer research Including consumer profiling Banking Azlan, Zeffy Azreen The relationship between online banking practices and consumer trust at Faculty of Medicine Universiti Teknologi MARA, Sg. Buloh Campus / Zeffy Azreen Azlan
description	The main objective of this research is to study the relationship between privacy, security, usability, bank reputation and consumer tmst at Administration Department, Faculty of Medicine, Universiti Teknologi MARA (UiTM). The research design used in this study is correlational and descriptive research while the instrument used is from questionnaire that has been distributed to the employees at the organization for the total of 80 respondents. The sampling technique used was simple random sampling technique. Based on the findings, the organization has a very strong relationship between privacy, security, usability, bank reputation and consumer tmst. The analysis shows that the r value is (r=0.850) and the p value is < 0.01 level. Based on the analysis, it was find that the highest score of banking practices was security (M=4.0906) and followed by the lowest ranking which was bank reputation (M=3.9500). It can be concluded that the four factors privacy, security, usability, bank reputation are an important factors that associated with consumer tmst.
format	Thesis
qualification_level	Bachelor degree
author	Azlan, Zeffy Azreen
author_facet	Azlan, Zeffy Azreen
author_sort	Azlan, Zeffy Azreen
title	The relationship between online banking practices and consumer trust at Faculty of Medicine Universiti Teknologi MARA, Sg. Buloh Campus / Zeffy Azreen Azlan
title_short	The relationship between online banking practices and consumer trust at Faculty of Medicine Universiti Teknologi MARA, Sg. Buloh Campus / Zeffy Azreen Azlan
title_full	The relationship between online banking practices and consumer trust at Faculty of Medicine Universiti Teknologi MARA, Sg. Buloh Campus / Zeffy Azreen Azlan
title_fullStr	The relationship between online banking practices and consumer trust at Faculty of Medicine Universiti Teknologi MARA, Sg. Buloh Campus / Zeffy Azreen Azlan
title_full_unstemmed	The relationship between online banking practices and consumer trust at Faculty of Medicine Universiti Teknologi MARA, Sg. Buloh Campus / Zeffy Azreen Azlan
title_sort	relationship between online banking practices and consumer trust at faculty of medicine universiti teknologi mara, sg. buloh campus / zeffy azreen azlan
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Business and Management
publishDate	2017
url	https://ir.uitm.edu.my/id/eprint/68855/1/68855.pdf
_version_	1783735816236826624

The relationship between online banking practices and consumer trust at Faculty of Medicine Universiti Teknologi MARA, Sg. Buloh Campus / Zeffy Azreen Azlan

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