The relationship between service quality and employee satisfaction among staff at Permodalan Nasional Berhad (PNB) / Muhammad Dhiya'uddin Md Hassan

The title for this study is the relationship between service quality and customer satisfaction among staff in Pemodalan Nasional Berhad. The purpose of this study was to investigate which dimensions are the best predictors of overall service quality perceived by the customers in Permodalan Nasional...

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Bibliographic Details
Main Author:	Md Hassan, Muhammad Dhiya'uddin
Format:	Thesis
Language:	English
Published:	2015
Subjects:	Labor Work Working class
Online Access:	https://ir.uitm.edu.my/id/eprint/69327/1/69327.pdf
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id	my-uitm-ir.69327
record_format	uketd_dc
spelling	my-uitm-ir.693272022-10-31T06:41:04Z The relationship between service quality and employee satisfaction among staff at Permodalan Nasional Berhad (PNB) / Muhammad Dhiya'uddin Md Hassan 2015-01 Md Hassan, Muhammad Dhiya'uddin Labor. Work. Working class Labor. Work environment Organizational behavior. Corporate culture The title for this study is the relationship between service quality and customer satisfaction among staff in Pemodalan Nasional Berhad. The purpose of this study was to investigate which dimensions are the best predictors of overall service quality perceived by the customers in Permodalan Nasional Berhad. Besides that, this study also want to investigate the levels of customer satisfaction towards service quality at Permodalan Nasional Berhad. Other than that, this study also wants to identify the relationship between service quality and customer satisfaction towards Permodalan Nasional Berhad. The data were gathered through the questionnaire distributed to the staff at Permodalan Nasional Berhad and 100 respondents were chosen in order to determine the relationship between service quality and customer satisfaction in Permodalan Nasional Berhad. The study was found that there is positive relationship between service quality and customer satisfaction in Permodalan Nasional Berhad. 2015-01 Thesis https://ir.uitm.edu.my/id/eprint/69327/ https://ir.uitm.edu.my/id/eprint/69327/1/69327.pdf text en public degree Universiti Teknologi MARA, Kelantan Faculty of Business Management Mislan, Ayuffeirah
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Mislan, Ayuffeirah
topic	Labor Work Working class Labor Work Working class Labor Work Working class
spellingShingle	Labor Work Working class Labor Work Working class Labor Work Working class Md Hassan, Muhammad Dhiya'uddin The relationship between service quality and employee satisfaction among staff at Permodalan Nasional Berhad (PNB) / Muhammad Dhiya'uddin Md Hassan
description	The title for this study is the relationship between service quality and customer satisfaction among staff in Pemodalan Nasional Berhad. The purpose of this study was to investigate which dimensions are the best predictors of overall service quality perceived by the customers in Permodalan Nasional Berhad. Besides that, this study also want to investigate the levels of customer satisfaction towards service quality at Permodalan Nasional Berhad. Other than that, this study also wants to identify the relationship between service quality and customer satisfaction towards Permodalan Nasional Berhad. The data were gathered through the questionnaire distributed to the staff at Permodalan Nasional Berhad and 100 respondents were chosen in order to determine the relationship between service quality and customer satisfaction in Permodalan Nasional Berhad. The study was found that there is positive relationship between service quality and customer satisfaction in Permodalan Nasional Berhad.
format	Thesis
qualification_level	Bachelor degree
author	Md Hassan, Muhammad Dhiya'uddin
author_facet	Md Hassan, Muhammad Dhiya'uddin
author_sort	Md Hassan, Muhammad Dhiya'uddin
title	The relationship between service quality and employee satisfaction among staff at Permodalan Nasional Berhad (PNB) / Muhammad Dhiya'uddin Md Hassan
title_short	The relationship between service quality and employee satisfaction among staff at Permodalan Nasional Berhad (PNB) / Muhammad Dhiya'uddin Md Hassan
title_full	The relationship between service quality and employee satisfaction among staff at Permodalan Nasional Berhad (PNB) / Muhammad Dhiya'uddin Md Hassan
title_fullStr	The relationship between service quality and employee satisfaction among staff at Permodalan Nasional Berhad (PNB) / Muhammad Dhiya'uddin Md Hassan
title_full_unstemmed	The relationship between service quality and employee satisfaction among staff at Permodalan Nasional Berhad (PNB) / Muhammad Dhiya'uddin Md Hassan
title_sort	relationship between service quality and employee satisfaction among staff at permodalan nasional berhad (pnb) / muhammad dhiya'uddin md hassan
granting_institution	Universiti Teknologi MARA, Kelantan
granting_department	Faculty of Business Management
publishDate	2015
url	https://ir.uitm.edu.my/id/eprint/69327/1/69327.pdf
_version_	1783735866058866688

The relationship between service quality and employee satisfaction among staff at Permodalan Nasional Berhad (PNB) / Muhammad Dhiya'uddin Md Hassan

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